Examiner Technician

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: a thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Job Location: Division of Benefits and Medical Eligibility (DBME), Family Assistance Administration (FAA), Centralized Document Services (CDS), 8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $16,000 per hour ($33,280 annually)

Grade: 13

Closing Date: March 3, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. This role prepares client eligibility documents, categorizes using bar‑codes, scans, indexes, and uploads documents into the Family Assistance Administration’s Document Management System via a computer terminal or Multi‑Function Printer and/or Health‑E‑Arizona Plus system.

Essential Duties and Responsibilities include, but are not limited to:

• Review documents/applications received from local offices and potential clients to ensure they are completed, date stamped, researched in FAA’s automated system, OnBase, Arizona Technical Eligibility Computer System (AZTECS) and/or Health‑E‑Arizona plus; register for appropriate program(s); index appropriate screens into FAA’s Document Management System or prepare for scanning and place in appropriate system.
• Upload documents into the FAA’s Document Management System (OnBase) via computer terminal or MFP. Validate all documents that are scanned, and re‑index documents scanned to the incorrect eligibility type.
• Set alerts and index Arizona Supplemental Nutrition Assistance Program (SNAP) notices. Upload change reports, correct the address in the system, and document Case Documentation (CADO). Indicate any changes to the client’s households as indicated on the Mid Approval Contact form. Submit a client request for appeals through HEA Plus or send the case to the Office of Inspector General (OIG) for review.
• Pick up return mail, open, date stamp, sort, prepare, research FAA’s automated system, AZTECS, and/or HEA Plus, prepare documents for scanning, set alerts, and/or send emails if appropriate. Ensure all documents are translated into English. Ensure all documents sent over by other agencies are reviewed thoroughly and are disseminated to the appropriate queues. Answer the telephone, screen the calls, and refer to the appropriate person and/or office following administration and office/unit guidelines, which may require translation services or bilingual speaking staff.
• May serve as a lead to monitor or assist with monitoring of schedules, workflow, assist with educating staff on work functions, gather and compile data, and submit reports accurately and timely. Based on the queues worked, may require separating and uploading documents to the correct document type(s) and/or case(s). Requires research of OnBase, HEA Plus, and AZTECS.

Knowledge of:

• Basic knowledge of program rules, regulations, policies, and procedures.
• Imaging equipment (scanner, Multi‑Function Printer, terminal, etc.)
• Computer software programs (Microsoft Word, Excel, Google Suite, Google Docs, Google Sheets).

Skills in:

• Good listening, oral, and written communication skills.
• Establish and maintain effective working relationship skills.
• Effective time management and organizational skills.

Ability to:

• Compile data and complete reports accurately and in a timely manner.
• Multi‑task and prioritize.
• Apply policies and procedures accurately and timely.

The ideal candidate for this position will have:

• Computer experience and Customer Service Experience in an office setting.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then…