Administrative Assistant, Technology Leadership - Hybrid AZ

Join BWH Hotels - Where Passion Meets Purpose

At BWH Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including World Hotels, Best Western Hotels & Resorts, and Sure Stay Hotels, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Join our Technology team as a trusted partner to the Chief Technology Officer (CTO) and Technology Leadership Team. In this role, you will play a key part in supporting and shaping the day‑to‑day effectiveness of senior leaders driving innovation across the organization.

The Administrative Assistant serves as a proactive, highly organized contributor who enables leaders to focus on strategic priorities by anticipating needs, managing competing demands, and ensuring seamless coordination in a fast‑paced, evolving environment.

This role offers a unique opportunity to work closely with executive leadership, gain insight into cutting‑edge technology initiatives, and be part of a collaborative team focused on bringing new ideas to life.

Key Responsibilities

Executive & Leadership Team Support

* Supports the CTO and Technology Leadership Team by organizing, prioritizing, and expediting workflow across the technology organization; performs multi-faceted administrative support.

* Demonstrates a strong sense of urgency and follow‑through, ensuring deadlines, commitments, and action items do not stall.

* Anticipates issues before they become blockers and proactively drives resolution.

Proactive Calendar & Time Management

* Owns and optimizes executive calendars using Outlook, applying strong judgment around priority, sequencing, and time protection.

* Makes real‑time tradeoff decisions between competing requests based on business impact, urgency, and organizational context.

* Actively pushes back, re‑reprioritizes, or escalates scheduling decisions when appropriate to protect executive effectiveness.

* Schedules meetings based on strategic priorities, availability, and business impact.

* Anticipates, resolves, and negotiates scheduling conflicts independently.

* Protects executive and leadership focus by blocking preparation, travel, and deep‑work time as needed.

* Ensures meetings are purposeful by confirming agendas, objectives, and pre‑read materials in advance.

Meeting Preparation, Briefings & Follow‑Up

* Prepares the CTO and leadership team for upcoming meetings by providing concise briefings, including talking points, background materials, attendee context, and objectives.

* Briefs the CTO regularly on key meetings, deadlines, and emerging priorities across the technology organization.

* Tracks meeting outcomes and action items, ensuring timely follow‑up and accountability with internal and external stakeholders.

Communication Triage & Gatekeeping

* Serves as a trusted gatekeeper for the CTO and leadership team by screening meeting requests, calls, and correspondence.

* Communicates on behalf of the CTO or leadership team when appropriate, responding to non‑routine and complex inquiries with professionalism and sound judgment.

* Interfaces effectively with senior leaders, board members, vendors, and cross‑functional partners.

Information Preparation & Executive Reporting

* Prepares, compiles, and communicates complex and technical information, including board materials, leadership reports, presentations, charts, and graphics.

* Summarizes and synthesizes information into clear, executive‑level documents and presentations to support informed decision‑making.

Project, Task & Initiative Tracking

* Maintains visibility into the CTO's and…