Operations Specialist

Operations Specialist – Roofing Company Position Overview

We are seeking a detail-oriented and organized Operations Specialist to support the day-to-day operations of our roofing company. This role plays a key part in keeping projects, scheduling, communication, and administrative processes running smoothly between customers, crews, sales representatives, and management.

The ideal candidate is highly organized, able to multitask in a fast-paced environment, and comfortable handling both administrative and operational responsibilities.

• Coordinate and support daily roofing operations and project workflows

• Schedule appointments, inspections, installations, and service calls

• Communicate with customers regarding project updates, scheduling, and documentation

• Assist sales and production teams with administrative support

• Maintain accurate records in CRM and company systems

• Track project progress, job statuses, and production timelines

• Process contracts, invoices, permits, and other operational documents

• Support material ordering and vendor coordination as needed

• Handle inbound and outbound phone calls and emails professionally

• Assist with resolving customer concerns and operational issues

• Ensure internal communication between departments remains organized and efficient

• Previous experience in operations, administrative support, customer service, or construction-related industries preferred

• Strong organizational and multitasking abilities

• Excellent communication and problem‑solving skills

• Comfortable working in a fast-paced environment

• Proficiency with CRM systems, Microsoft Office, Google Workspace, or scheduling software

• Ability to manage deadlines and prioritize tasks effectively

• Roofing, construction, or home services experience is a plus

• Attention to detail

• Time management

• Team collaboration

• Customer communication

• Scheduling coordination

• Data entry and reporting

• Process improvement mindset

• Full-time position

• Competitive hourly pay based on experience

• Monday–Friday schedule

• Opportunities for advancement within a growing company

[Company Name] is a growing roofing and exterior services company dedicated to delivering high-quality workmanship and exceptional customer service. We value teamwork, accountability, and operational excellence as we continue expanding our presence in the industry.