Administrative Assistant, Technology Leadership - Hybrid AZ

Overview

Join BWH Hotels – Where Passion Meets Purpose. At BWH Hotels, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Headquartered in Phoenix, Arizona, BWH Hotels boasts a portfolio of 18 brands, including World Hotels™, Best Western® Hotels & Resorts, and Sure Stay Hotels®, with approximately 4,300 hotels in over 100 countries.

We pride ourselves on strong employee engagement and a workplace where contributions matter.

Job Purpose:

Join our Technology team as a trusted partner to the Chief Technology Officer (CTO) and Technology Leadership Team. The Administrative Assistant supports senior leaders by anticipating needs, managing competing demands, and ensuring coordination in a fast-paced environment. This role provides exposure to cutting-edge technology initiatives and opportunities to work with executive leadership.

• Executive & Leadership Team Support:
  Organize, prioritize, and expedite workflow across the technology organization; provide multifaceted administrative support to the CTO and Technology Leadership Team. Demonstrate urgency and follow-through to meet deadlines and commitments. Anticipate issues and drive resolution.
• Proactive Calendar & Time Management:
  Manage executive calendars in Outlook, make real‑time tradeoffs based on impact, urgency, and context; protect executive time and push back or escalate as needed; schedule meetings aligned with strategic priorities and business impact; resolve conflicts independently; protect preparation time and ensure purposeful meetings with agendas and pre‑read materials.
• Meeting Preparation, Briefings & Follow‑Up:
  Prepare concise briefings and materials for upcoming meetings; brief CTO on key meetings and priorities; track outcomes and ensure timely follow-up and accountability.
• Communication Triage & Gatekeeping:
  Screen meeting requests and correspondence; represent the CTO and leadership team professionally and appropriately with internal and external stakeholders.
• Information Preparation & Executive Reporting:
  Prepare and present complex information, including board materials, leadership reports, presentations, charts, and graphics; synthesize information for executive decision‑making.
• Project, Task & Initiative Tracking:
  Maintain visibility into the CTO’s key initiatives; coordinate with direct reports and cross-functional teams to monitor progress, surface risks, and reinforce accountability; research and summarize technology trends as needed.
• Budget & Financial Support:
  Assist with budget preparation, tracking, and compliance for technology budgets; support financial and operational planning with accurate reporting.
• Travel & Logistics Management:
  Coordinate domestic and international travel and itineraries; prepare readiness for meetings and events; manage last‑minute changes with minimal impact.
• Confidentiality, Discretion & Professionalism:
  Handle sensitive information with discretion; maintain professionalism and act as a trusted extension of the CTO and Technology Leadership Team.

• Minimum 5 years of progressively responsible administrative experience, ideally supporting a senior executive in a complex, fast-paced environment. High school diploma required; associate or bachelor’s degree preferred.
• Proficiency in Microsoft Office Suite; ability to adapt procedures and tools to meet complex requirements; interest in leveraging AI and automation tools to improve efficiency.
• Strong business and organizational awareness; ability to summarize information and prepare executive‑level documents; focus on modernizing administrative workflows.

This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays. Office address: 20400 N 29th Avenue, Phoenix, Arizona 85027.

This position is not eligible for immigration sponsorship.

• Medical/Dental/Vision available day one
• Vacation/Sick accruals start day one
• Paid holidays…