Print & Fulfillment Technician - Onsite

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
• Onsite: daily onsite requirement based on the essential functions of the job
• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is onsite within the state of AZ only. This onsite work opportunity requires residency, and work to be performed, within the State of Arizona.

Produces high-quality print document output and ensures corporate & customer print requirements and deadlines are accurately met. Ensures the timely and accurate assembly, delivery and distribution of mail, packages, parcels to both internal and external customers. Operates industry appropriate equipment efficiently. Works with management, internal customers, support operations staff and service technicians to ensure accurate, efficient and cost-effective print production and fulfillment of customer and corporate communications.

REQUIRED QUALIFICATIONS

Required Work Experience

• 1 year of experience in an Office setting
• 1 year of experience using Excel

Required Education

• High-School Diploma or GED in general field of study

Required Licenses

• Valid Arizona driver license with acceptable driving record, or ability to obtain Arizona driver license within 30 days of hire

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 3 years of experience in an Office setting
• 3 years of experience in a relevant field in healthcare
• 3 years of experience in operating automated insertion equipment
• Intermediate Excel skill

Preferred Education

• Associate's Degree in general field of study

Preferred Licenses

• N/A

Preferred Certifications

• N/A

LEVEL I (Grade
9)

• Maintain workflow and prepare all incoming paper claims submissions for scanning to claims processing system
• Scan all sorted claim mail batches, verify accuracy
• Scan all sorted grievances, appeals, disputes, verify accuracy
• Organize and maintain claims/record files
• Sort incoming mail and faxes
• Deliver mail throughout building, ensure remote staff has appropriate mail retrieval
• Send/receive packages and mail via Fed Ex, UPS, DHL, USPS
• Prepare all member and provider mail outs, routine and ad hoc
• Prepare presentations as requested, inclusive of collating, binding
• Facilitate retrieval of all requested claims/records from in-house and outside storage
• Escort vendors and repair/maintenance throughout building
• Deliver office supplies to appropriate staff
• Manage internal stakeholder shared email inbox
• Learn and utilize software and equipment (Flex stream)
• Allocate job costs to responsible department

LEVEL 2 (Grade 10)

• Obtain mastery in all workflows identified in Level 1 and support in the day-to-day operation of mail and print activities.
• Full use and knowledge of all research…