Unclaimed Property Specialist ; Phoenix AZ

Position: Unclaimed Property Specialist 1 (Phoenix AZ)
The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries
. Specific duties include:

• Managing inbound calls in a timely manner

• Following call CENTER "scripts" when handling different topics

• Identifying customers' needs, clarify information, research every issue and providing solutions Document Control Retrieving, classifying and organizing forms and correspondence, specific tasks include:

• Sign for incoming registered for certified mail

• Sort and Distribute mail

• Produce digital copies of documents for retention purposes

• Keep records of incoming packages

• Collect and prepare correspondence to be mailed

• Correct and forward misdirected mail

• Arrange for express delivery when needed

Data Entry

Quickly and accurately capturing information, specific tasks include:
• Transfer data from paper formats into computer files or database systems
• Type in data provided directly from customers
• Verify data by comparing it to source documents

• Update existing data
• Retrieve data from the database or electronic files as requested
• Sort and organize paperwork after entering data to ensure it is not lost

Hybrid Position - candidate will be required to work in office as needed.

Required Skills:
record keeping, data entry, customer service skills,
phone experience

Preferred Skills
: high school diploma or equivalent

R2R and Cover Letter required with submission.

Required Skills

• Record Keeping
• Data Entry
• Customer Service Skills
• Phone Experience