Service Support Specialist-Dispatcher

Service Support Specialist

Starting pay: $20-24 per hour

Must have 3-5 year's experience in dispatching. Preferred experience in dispatching service technicians with a HVAC or Plumbing service company!

Unock Your Potential as a Service Support Specialist!

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

• Task Maestro:
  Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven:
  Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion:
  Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro:
  Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer:
  Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate:
  Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo:
  Embrace new challenges assigned by the Branch Manager.

• Team Player:
  This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer:
  Your actions can impact people, finances, and our organization's reputation.

• Educational Foundation:
  High School diploma or its equivalent.
• Experience Insight:
  Two years of education and/or experience in a related field.
• Exceptional Communicator:
  Strong customer service, communication, and problem-solving skills.
• Clean Slate:
  Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude:
  Prioritize safety in all you do.
• Self-Motivated and Organized:
  Excel at working independently with minimal supervision.

• Office Oasis:
  Primarily, work in a typical office environment.
• Occasional Lifting:
  Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy:
  Comfortably operate computers and office equipment.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.