Sr. Coordinator, Office Services

Job Overview

Senior Coordinator, Office Services supports and oversees the daily administrative and facilities‑related operations of the office location to ensure a smooth, safe, and high‑quality workplace experience. The role includes evaluating, prioritizing, and fulfilling onsite service requests, interfacing with property management and vendors, and handling onsite operational exceptions that arise during the workday.

• Facilities and Workplace Readiness:
  Ensure office, training rooms, and shared spaces are maintained and operational; oversee space readiness standards and quality; coordinate furniture setup/breakdown and resets for meetings/events; ensure workplace preparedness for engagement teams, visitors, and client operations.
• Meetings, Events & Catering Coordination (20%):
  Coordinate internal meeting setup and support; schedule and prepare conference rooms; coordinate catering orders and verify accuracy; manage on‑site event logistics and resets; identify and resolve issue impacting meeting experience.
• Mail, Shipping & Courier Services (15%):
  Oversee daily mail and shipping operations; meet deadlines and service standards; handle escalations or exception shipments; act as a trainer for coordinators on mail workflows.
• Large‑scale Duplicating Projects (10%):
  Lead process for copying, collating, assembly, scanning and distribution of internal and external client deliverables.
• Vendor, Landlord & Property Management Coordination (10%):
  Serve as primary onsite point of contact for vendors and property management; coordinate work orders and repairs; monitor vendor performance and needs; support contract tracking at the location level.
• Security Access, Badge & Onboarding Coordination (10%):
  Manage badges, keys, access provisioning and removals; coordinate new hire workspace readiness; support exit workflows and workspace turnover; partner with HRIT for onboarding needs.
• Front Desk, Client Service and Workplace Experience (10%):
  Serve as onsite point of contact; ensure service levels for internal clients; provide reception coverage as required; address visitor and stakeholder needs.
• Office Supplies & Breakroom Management (10%):
  Order, stock and track consumables and supplies; ensure availability standards are met; manage vendor ordering portals and invoicing (as applicable).
• Safety, Records, and Compliance (5%):
  Support safety protocols and drills; maintain documentation and office logs; coordinate inspections or compliance visits; ensure incident reporting processes are followed.
• Special Projects (5%):
  Contribute to special projects and initiatives as needed.

• High school diploma or GED required (high school diploma preferred).
• 1 year of relevant experience required (3 to 5 years preferred).
• Proven ability to communicate clearly, concisely, and proactively with team members and internal stakeholders.
• Ability to collaborate effectively and provide support to peers in a team‑based environment.
• Demonstrated initiative in establishing productive relationships with stakeholders impacted by services provided.
• Curiosity and willingness to learn how services indirectly impact other stakeholders.
• Ability to model confidentiality, professionalism, and appropriate workplace decorum.
• Proficiency in utilizing advanced features of Microsoft Word and Outlook independently.
• Working knowledge of basic features in Microsoft Excel, PowerPoint, and other role‑relevant software with minimal guidance.
• Ability to identify and leverage appropriate tools and resources to complete work effectively.
• Demonstrated initiative in advancing technical skills and applying newly acquired knowledge.
• Consistent production of high‑quality work that is accurate and requires minimal review.
• Proactive approach to seeking feedback and guidance to improve work quality and meet deadlines.
• Consistent delivery of services in a professional manner aligned with Baker Tilly Core Values, with strict adherence to confidentiality.
• Understanding of how services support internal customers’ success, demonstrated through proactive and anticipatory support behaviors.
• Ability to prioritize workload, identify solutions, and access…