Onsite Front Desk - part-time; PAZ

Job Details

Job Location:

Phoenix, AZ 85012

Position Type:
Full Time

Salary Range: $18.00 - $20.00 Hourly

Job Category: BROON

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

Real Manage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their Real Manage experience.

At Real Manage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at Real Manage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

• Provide exceptional customer service to residents, guests, and vendors.
• Serve as the primary point of contact for resident inquiries, concerns, and service requests.
• Handle and resolve escalated issues in a professional and timely manner.
• Enforce HOA rules, policies, and building procedures with consistency and discretion.
• Coordinate visitor access, package handling, deliveries, and move-in/move-out processes.
• Maintain accurate logs for visitors, incidents, packages, and resident communications.
• Collaborate with property management, maintenance, and security teams.
• Monitor lobby and common areas for cleanliness, safety, and compliance.
• Assist with amenity reservations and community communications.
• Coordinate with vendors and service providers as needed.
• Ensure front desk operations align with HOA standards.

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• High school diploma or equivalent.
• Flexible schedule preferred.
• 1 to 3 years of experience in concierge services, property management, or hospitality.
• Prior supervisory or management experience required.
• Strong knowledge of residential building operations and HOA environments preferred.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive resident issues with professionalism and discretion.
• Strong organizational and problem‑solving abilities.
• Proficiency with property management systems and Microsoft Office.

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

$18.00 to $20.00 hour