Benefits Coordinator - Level 1

Benefits Coordinator – Level 1 (Entry Level)

Department:
Benefits

Reports To:

COO

Consolidated Personnel Services (CPS), a leading Professional Employer Organization (PEO), is seeking a Level 1 Benefits Coordinator to support our Benefits Department.

This is an entry-level role focused on accuracy, responsiveness, and foundational benefits administration tasks. The position is responsible for assisting with day-to-day benefits operations, data entry, and employee support while learning core systems and processes.

• Enter and maintain employee benefits data in internal systems
• Process routine updates such as new hires, terminations, and changes
• Ensure documentation is complete and filed accurately
• Assist with tracking eligibility and enrollment information

• Respond to basic employee and client inquiries via phone and email
• Provide general guidance on benefits enrollment and coverage
• Escalate complex issues to Level 2 or Lead staff
• Maintain professional and timely communication standards

• Assist with onboarding paperwork related to benefits enrollment
• Support open enrollment preparation and execution
• Help coordinate documentation with carriers and vendors
• Perform general clerical tasks (data entry, document processing, tracking logs)

• Follow established SOPs and workflows with a focus on accuracy over speed
• Support team members with administrative tasks as needed
• Maintain compliance with internal processes and guidelines

This role is classified as a Level 1 / Individual Contributor
, meaning:

• Focus is on task execution and accuracy (not decision-making)
• Work is performed under direct supervision
• Responsible for own output only
  , not cross-department coordination

This role is designed as a development pipeline position
:

• Level 1 → Level 2 Benefits Coordinator → Lead/Advisor roles
• Progression based on accuracy, independence, and system mastery

• 30+ years in business supporting 5,000+ employees
• Structured training and clear career paths
• Strong focus on Accuracy, Reliability, and Collaboration

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Basic computer skills (Excel, Outlook, data entry systems)
• Ability to manage multiple tasks in a structured environment
• Strong communication and customer service skills

• 1+ years of administrative or customer service experience
• Experience in HR, payroll, or benefits (preferred but not required)
• Familiarity with insurance or PEO environments

• Accuracy & Reliability – Consistent, error‑free work and strong attention to detail
• Ownership & Judgment – Ability to work independently and elevate issues appropriately
• Analytical Thinking – Identify root causes, not just symptoms
• Collaboration – Partner effectively across departments
• Continuous Improvement – Suggest process and reporting enhancements

• Maintains high accuracy in data entry and documentation
• Responds to emails/calls within expected time frames
• Follows processes consistently with minimal errors
• Demonstrates reliability and willingness to learn
• Escalates appropriately rather than guessing

• Full‑time in office position based in Phoenix, with occasional travel to client locations as needed.
• A collaborative team environment with a focus on client service and professional development.
• Performance‑based growth and advancement opportunities
• Competitive salary based on experience (aligned with CPS leveling structure)

• 401(k) with matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• STD, LTD, GTL
• Paid time off.
• Hybrid Schedule (after 90 days)

Consolidated Personnel Services Inc. is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.