Wheelchair Dispatcher

Job Description

ABM is seeking a dependable and detail-oriented Wheelchair Dispatcher. The Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests. The ideal candidate thrives in a fast‑paced environment, remains calm under pressure, and consistently meets tight operational deadlines.

Pay Rate: $16.00/hr Weekly

Schedule:

2:30pm - 11:00pm Sunday-Thursday

• Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
• Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
• Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two‑way radios, and/or computers.
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules.
• Oversees all communications within specifically assigned areas.
• Receives or prepares work orders and work schedules.
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information.
• Strictly adheres to all safety and compliance procedures.
• Coordinates and arranges for necessary repairs to restore service and schedules.
• Miscellaneous duties as assigned.
• Monitors daily services and creates/updates a log sheet or service log.
• Maintains periodic contact with service personnel to ensure completion of assigned duties.
• Informs the on‑duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
• Creates reports to monitor activity and operations.

• Must be 18 years of age or older.
• Customer Service Experience.
• 1 Year of Clerical Experience.

• Must be able to communicate with basic English language.
• One (1) year of prior multi‑line reception experience or dispatching experience.
• Prior experience scheduling and dispatching employees.

ABM is a military and veteran friendly employer and encourages veterans and candidates with military experience to apply.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606.

ABM participates in the U.S. Department of Homeland Security E‑Verify program.