Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to support a busy claims operation in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative work, and maintaining accurate records in a fast-paced environment. In this role, you will assist with claim-related documentation, respond to inbound inquiries, and provide dependable support to the broader claims team.

Responsibilities:

- Enter and update claim information in internal systems with a high degree of accuracy and consistency.

- Provide administrative support to the claims department by organizing files, preparing correspondence, and handling routine documentation.

- Answer calls from claimants and other contacts, deliver courteous service, and direct inquiries appropriately.

- Draft clear written communications, including letters and email responses, related to claim activity and follow-up needs.

- Review information carefully to identify missing details, discrepancies, or items requiring further attention.

- Use tools such as Word, Excel, email platforms, and multiple browser windows to complete daily tasks efficiently.

- Maintain an organized workspace and manage competing priorities while meeting deadlines and service expectations. Requirements Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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