Property Administrator; Temporary

Location

Phoenix, AZ 85034
3540 E Baseline Rd, Suite 102

The Property Administrator assists with scheduling, coordinating, and resolving municipal inspections for properties in the assigned First Key Homes region. The role also performs rent collections to ensure timely payment.

• Manage utilities at the property level: coordinate paperwork to activate utilities, work with Property Manager and corporate administration, and resolve municipal issues.
• Assist the corporate administration team with resolving HOA violations and city citations.
• Research violations, lawsuits, and complaints; report issues to Property Manager.
• Schedule municipal inspections, complete required paperwork (rental licensing, certificate of occupancy, etc.), submit check requests to Accounts Payable, communicate with local market team, and maintain shared Outlook calendar.
• Answer inbound office calls and assist local market team.
• Ensure property files and records meet First Key Homes standards.
• Ensure timely receipt of rental payments; assist Property Manager and Regional Operations Manager with collection efforts and scanning of cash.
• Manage multiple accounts and meet target collection goals.
• Analyze delinquent accounts and communicate with tenants via phone, email, fax, mail, or meetings to maximize collections.
• Assist Regional Operations Manager and central Collections Manager with daily operations: recording rental payments, adjusting ledgers, bank deposits, third‑party collection efforts, and eviction filings.
• Implement new collections policies; support credit card, ACH, and retail payments.

Primarily indoors in an office environment; may sit for several hours; prolonged exposure to computer screens; repetitive use of hands to operate computers, printers, and copiers.

• High school diploma or equivalent.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Experience using Yardi Voyager or similar property management program.
• Experience working in property management, real estate, or similar industry.
• Experience working in a fast‑paced, high‑growth company.
• Proficiency in Spanish, both reading and writing.

• Customer Service principles and processes.
• Clerical procedures and systems.

• Active Listening.
• Critical Thinking.
• Time Management.
• Monitoring.
• Speaking.
• Writing.

• Attention to Detail.
• Dependability.
• Cooperation.
• Achievement/Effort.
• Adaptability/Flexibility.

First Key Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.