Computer Support Specialist Legal

About ABC Legal Services

ABC Legal Service is proud to be the national leader in service of process. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

This Phoenix-based, in-office role focuses exclusively on supporting Arizona court operations. The position partners closely with Arizona courts and legal court runners to ensure court filings are received, processed, and accurately uploaded into our proprietary system in a timely manner. This is a 100% onsite role in our Phoenix office.

• Contact Arizona courts for individual orders and status updates, resolving issues related to legal filings and retrievals.
• Prepare legal documentation, ensuring proper court fees are included for document retrieval and submissions.
• Process, review, and organize retrieved copies from court, ensuring accurate data entry into internal systems.
• Navigate and interpret Arizona court dockets and websites to locate case documents and filing information.
• Communicate accurately via phone, email, and Microsoft Teams with court personnel, runners, and attorneys.
• Utilize Skye (in-house application) to track document progress, add detailed case notes, and maintain high accuracy.
• Manage incoming/outgoing calls related to document statuses and relay updates to internal teams.
• Collaborate with the team to identify and resolve bottlenecks in the court document lifecycle.

• High school diploma or GED required (legal experience preferred).
• Prefer 1+ years of customer support, call-center, or retail experience in a service-oriented position.
• Strong communication skills, both written and verbal, with a focus on professional phone etiquette.
• Tech-savvy: comfortable using Teams/Zoom for outbound calls and chats, and Outlook for emails.
• Proficient in Microsoft Office suite (Outlook, Teams, Excel, Word) and online fax.
• Experience working with and editing PDFs.
• Detail-oriented with a high degree of accuracy in repetitive data-entry tasks.
• Ability to read, write and speak English fluently.
• Quick learner and willing to learn and grow within the legal support field.

• Health, Dental, Vision insurance.
• 7 paid company holidays.
• 4 floating holidays per year.
• Life insurance and AD&D insurance.
• Long-term disability.
• Health care reimbursement Flexible Spending Account.
• Dependent care Flexible Spending Account.
• EAP (Employee Assistance Program).
• Starting pay: $17.00 to $17.00 per hour.
• Job type:
  Full-time, Monday through Friday, in-office in the Camelback Mountain area, 8:00 AM–5:00 PM.