Customer Support Specialist

Customer Support Specialist

Customer Support Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and can confidently manage multiple administrative tasks.

Key Responsibilities

• Answer incoming phone calls and respond to email enquiries professionally.
• Coordinate bookings and follow-up appointments.
• Accurately input and maintain patient records.
• Process administrative tasks and patient documentation.
• Support the day-to-day operation.

Skills & Experience Required

• Excellent computer literacy and confidence using technology.
• Strong knowledge of Microsoft Office, particularly Excel and spreadsheets.
• Fast and accurate typing and data entry skills.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Ability to work independently and as part of a team.
• Previous customer service, administration, or data entry experience is desirable.

What We're Looking For

• Excellent telephone and in person etiquette with a professional and courteous manner.
• Professional, reliable, and friendly.
• Highly organised with strong attention to detail.