Crash Records - Customer Service Representative

JOB TITLE

Customer Service - Crash Records

This position gathers, compiles and analyzes the crash data that is sent in by the Arizona Law Enforcement Agencies which requires interpretation, scanning, indexing and entering the traffic crash data elements.

They are also responsible for verifying information suspected of being erroneous. This position needs to be skilled in the processing and technical skills of getting this data into the State’s Database CRIS.

Hours:

7:30 am - 3:30 pm

Pay: $18.08 per hour

Location:

Phoenix, AZ 85031

Parking:
Free in lot

Type:
Temporary

Start date:

Immediately upon passing background check

Duration: 1 year

Benefits:
Available after eligibility period is met

• Gather, compile, and analyze traffic crash data submitted by law enforcement agencies.
• Interpret crash reports and related documentation to ensure accurate data processing.
• Scan, index, and enter traffic crash data elements into the crash records database.
• Verify and research information suspected to be inaccurate or incomplete.
• Maintain data accuracy and integrity within the crash records system.
• Apply technical and data processing skills to efficiently manage and update crash records.
• Review crash data for consistency and compliance with reporting standards.
• Support the timely and accurate maintenance of traffic crash records.

• Strong data entry skills with a high degree of accuracy and attention to detail.
• Ability to analyze and interpret information from crash reports and related documents.
• Experience reviewing records and identifying discrepancies, errors, or missing information.
• Proficiency with computer systems, databases, and document management software.
• Ability to scan, index, and organize electronic records.
• Strong analytical and problem‑solving skills.
• Ability to maintain confidentiality and handle sensitive information.
• Good organizational and time management skills with the ability to meet deadlines.
• Ability to follow established procedures and data quality standards.
• Effective written and verbal communication skills for researching and verifying information.
• Background check required.