Outpatient - Program Assistant

Overview

The Outpatient Program Assistant provides administrative and clerical support in a fast‑paced integrated clinic. The role requires detail‑orientation, strong Microsoft Excel skills, and experience managing electronic health records. The assistant will handle data entry, reporting, and document management accurately and professionally.

• Create, update, and maintain complex spreadsheets, databases, and tracking systems using Microsoft Excel.
• Manage and maintain electronic health records (EHR), ensuring accuracy, completeness, and confidentiality of patient information.
• Enter, verify, and update patient and administrative data in electronic health systems.
• Monitor data accuracy and perform regular audits of spreadsheets and records.
• Prepare, process, and organize forms, reports, and other documents.
• Assist with recordkeeping, compliance documentation, and data management projects.
• Schedule appointments, coordinate meetings, and maintain calendars as needed.
• Respond to phone calls, emails, and inquiries in a professional manner.
• Support management with administrative projects and special assignments.
• Ensure compliance with organizational policies and confidentiality requirements.
• Perform other duties as assigned by supervisor.

None.

Founded in 2012, Axiom Care is a Phoenix‑based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, the organization offers comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations. Specialty programs serve the justice‑involved (in partnership with ADCRR), members of the Navajo Nation (in partnership with the Navajo Department of Health), and Veterans (McCain Veteran Center).

• Medical, Dental, and Vision coverage
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice‑impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

• Strong proficiency in Microsoft Excel, including data sorting, filtering, reporting, and spreadsheet management.
• Excellent data entry skills with a high level of accuracy and attention to detail.
• Strong organizational, time‑management, and multi‑tasking abilities.
• Ability to handle confidential and sensitive information with discretion.
• Strong written and verbal communication skills.

• High school diploma or equivalent; associate degree preferred.
• Previous administrative, clerical, healthcare, or office support experience preferred.
• Experience with Electronic Health Record (EHR) systems preferred.

• Interpersonal Skills – Focuses on solving conflict, maintaining confidentiality, listening, controlling emotions, and being open to ideas.
• Oral Communication – Speaks clearly and persuasively, listens for clarification, responds well to questions, demonstrates presentation skills, and participates in meetings.
• Written Communication – Writes clearly, edits for spelling and grammar, varies style to meet needs, presents numerical data effectively, and reads written information accurately.
• Ethics – Treats people with respect, keeps commitments, inspires trust, acts with integrity, and upholds organizational values.
• Organizational Support – Follows policies, completes tasks correctly and on time, supports organizational goals, and respects diversity.
• Planning/Organizing – Prioritizes, plans work activities, uses time efficiently, sets goals, and schedules tasks.
• Professionalism – Approaches others tactfully, handles pressure well, respects all others, takes responsibility, and follows through.
• Adaptability – Adapts to changes, manages competing demands, modifies approaches, and handles frequent change and delays.
• Dependability – Follows instructions, responds to management, keeps commitments, works long hours when needed, and completes tasks on time or provides alternatives.

The physical demands described here are representative of those that must be met to successfully perform job duties. Reasonable accommodations may be made. The employee is regularly required to walk; use hands and arms; stand; occasionally sit; climb or balance; stoop, kneel, crouch, or crawl; and perform routine sensory tasks.

This description is intended to outline the general duties and requirements of the position. It is not an exhaustive statement; management reserves the right to assign or reassign duties at any time. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.