Public Services Coordinator

Library Assistant 3

Job Family:
Library Services

Time Type:
Full time

Max Pay – Depends on experience: $50,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsible for front desk operations and complex clerical library duties.

The Medical Library on the Downtown Campus seeks a Public Services Coordinator to provide excellent information and circulation assistance, interpret library policies and procedures, and support student success.

This position manages the Medical Library during scheduled hours, supervising service points and building activities, including security and maintenance issues. In addition, this position performs closing duties, following established practices. This position reports to the Director, Medical Library.

Position Salary Range: $44,100.00-$50,000.00 annually

• Provide excellent customer service.
• Provide circulation services, including check-out / check-in, loan policy, holds, billing policies.
• Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.
• Display knowledge and understanding of all ASU Library services, including current initiatives such as map and geospatial services, maker services and data visualization.
• As directed, support "Ask a Librarian" chat/email service for Shufeldt School user community.
• Resolve and answer advanced requests, and interpret ASU Library / University policy for library users.
• Provide basic troubleshooting of computer and printing needs.
• Provide directional assistance for the Library and campus.
• Carry out fulfillment duties, including but not limited to:
• Process resource requests (e.g. holds, recalls).
• Monitor materials on hold for library users.
• Process home delivery requests.
• Run and process system-generated material status lists.
• Supervise service points and building activities, including security and maintenance issues.
• Supervise staff and student workers, e.g., scheduling and assigning tasks.
• Resolve conflicts and address emergencies, refer to manager or ASU Police as appropriate.
• Perform closing duties, following established practices.

• Bachelor's degree
• 2 years of prior customer service experience
• Demonstrate familiarity with library usage, practices, and systems.
• Ability to use Microsoft Office Suite, Google Drive applications, employee communication software (e.g. Slack, Zoom).
• Ability to supervise, coach, evaluate employees.
• Communicate effectively - in writing, verbally, and visually.
• Demonstrates customer service principles, methods and practices.
• Demonstrates understanding of the concepts of sustainable practices.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing.
• Exposure to dust and other airborne materials.
• Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack,Zoom, etc.), office equipment (copier, printer, scanner, etc.).
• May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials. Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor.
• May work alternate hours, including nights and/or weekends, as needed.
• Work Schedule:
  
  Monday through Friday, 8 am to 5 pm
• Driving Requirement:
  Driving is not required for this position.

Department Statement:
The ASU Library is a center of learning, exploration and discovery. With nine locations embedded in Arizona and at ASU California Center Grand, the library plays a vital role in expanding knowledge, cultivating community and inspiring innovation at ASU and in our communities. Students and faculty can access millions of information resources, world-class…