Clerk II - First Things First - Community Ed

2026-27 Clerk II – First Things First

Location:

Foothills Campus

10 months, 4.8 hours/day

Non-Interim Position

Grade 11, $15.15/hour

Start Date:

ASAP

This position requires flexible work hours that align with the hours of program and event calendars. The workweek may include nights and weekends, and may involve working irregular hours in order to meet grant requirements.

Purpose Statement

The job of Clerk II is done for the purpose of greeting and directing visitors, responding to inquiries from staff, the public, parents, students, etc., providing clerical support to administrative personnel, and providing requested information and/or referral to other parties that participate or need support with resources and referrals related to the Family Resource Center's First Things First grant.

This job reports to the First Things First Manager.

Essential Functions

Answers telephone system for the purpose of screening calls, transferring calls, responding to inquiries, and/or taking messages, emailing messages.

Coordinates a variety of projects, functions and/or program components (e.g. meetings, substitute coverage, maintains electronic calendars for the public etc.) for the purpose of completing activities and/or delivering services in a timely fashion related to First Things First grant funding.

Greets individuals entering the building (e.g. visitors, parents, students, vendors, etc.) for the purpose of responding to inquiries; and/or directing individuals to appropriate location in accordance with established building security procedures.

Inputs data into commercial and customized databases (e.g. attendance, scheduling, transcripts, etc.) for the purpose of ensuring accuracy of data.

Maintains a wide variety of manual and electronic documents files and records (e.g. absence reports, etc.) for the purpose of providing up-to-date information and/or historical reference in accordance with established administrative guidelines and legal requirements.

Performs general clerical functions (e.g. copying, faxing, data entry, filing, purchase orders, purchasing work orders for building maintenance etc.) for the purpose of supporting grant operations.

Schedules a wide variety of activities (e.g. appointments, building use, bus and van usage, etc.) for the purpose of making necessary arrangements for the Family Resource Center.

Supports program with setup and breakdown of tables, chairs, materials as well as cleaning program materials.

Other Functions

Maintains reception area materials for the purpose of providing resource information to visitors.

Monitors individual and/or groups of students in a variety of settings (e.g. During adult only parenting programs) for the purpose of providing a safe and positive learning environment.

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Job Requirements:

Minimum Qualifications

Skills, Knowledge and Abilities

Skills are required to perform multiple tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: preparing and maintaining accurate records; operating standard office equipment; utilizing pertinent software applications; customer service; screening telephone calls.

Knowledge is required to perform basic math; understand written procedures, write routine documents, and speak clearly; and understand written and oral instructions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: business telephone etiquette; office practices; record keeping and record retention practices.

Ability is required to schedule activities and/or meetings; gather, collate, and/or classify data; and use basic, job- related equipment. Flexibility is required to work with others in a variety of circumstances; work with data utilizing specific, defined processes; and operate equipment using defined methods. Ability is also required to work with a wide diversity of individuals; work with similar types of data;

and utilize specific, job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data may require independent interpretation; and problem solving with equipment is limited. Specific ability based competencies required to satisfactorily perform the functions of the job include: maintaining confidentiality; adapting to changing priorities; working with frequent interruptions; communicating with diverse groups;

displaying tact and courtesy; organizing tasks.

Responsibility

Responsibilities include:

working with immediate supervision; providing information and/or advising others; utilization of some resources from other work units may be required to perform the job's functions. To adhere to the First Things First standards of practice. There is some opportunity to affect the organization's services.

Work…