Triage Administrative Assistant Job Phoenix area,Arizona USA,Administrative/Clerical

Position: TRIAGE ADMINISTRATIVE ASSISTANT 3

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

TRIAGE ADMINISTRATIVE ASSISTANT 3

Job Location:

Division of Developmental Disabilities (DDD), 4000 North Central Avenue, Phoenix, Arizona 85012

Posting Details

Salary: 36,000.00 – 40,100.00

Grade: 17

Closing Date:
July 24, 2026

Job Summary

The Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Triage Administrative Assistant
3. This position provides high-level administrative support services to management and coordinates with AHCCCS, QA Manager, QM Administrator, Medical Director, QA Specialist, and District ALTCS/QA Staff regarding Quality of Care Concerns. This position also assists the Medical Director with Mortality review. DDD provides services and supports to individuals with developmental disabilities and their families that are flexible, high-quality, and member-driven, promoting independent decision-making and community engagement.

Applicants for this position must meet applicable licensing and vendor restrictions as defined by the DDD Office of Licensing, Certification and Regulation and related vendor agreements.

Job Duties

Essential Duties and Responsibilities include but are not limited to:

Database development and maintenance, extracting information, and presenting data graphically for administration analysis. Current databases include Care Concerns, Emergency 24-hour calls, HCBS Audits, Credentialing, Mortality, Contract Actions, and AHCCCS Self Reports.

Coordinate with AHCCCS and staff to complete QOC Concerns; obtain approvals from QA Manager/Administrator and final approval from Medical Director.

Maintain a tracking calendar with due dates; establish electronic files and audit completed files.

Follow up on missing documents and inquiries from AHCCCS.

Mortality review activities: gather critical information, organize files for Medical Director review, complete follow-up requests, maintain database, archive, and assist with mortality data for the Annual Mortality Review Report.

Payroll and tracking of mandatory trainings by QA staff; answer phones; ensure office equipment is operational and arrange replacements or repairs as needed.

Coordinate office activities and liaise with LOCs regarding fire drills and moves.

Organize bi-monthly group home seminars for the public, including arranging training space, registration, distributing materials, confirming trainers, and updating materials as needed.

Coordinate meetings with internal and external stakeholders; prepare minutes, agendas, and conference calls.

Contribute to QA Admin Team decision-making and project prioritization; assist with follow-up activities and process improvement plans.

Present topics at Monthly QA Unit Meetings.

Assign work to QA Specialists (Care Concerns, Credentialing, HCBS monitoring).

Knowledge, Skills & Abilities (KSAs)

Knowledge in:

ACCESS and EXCEL for database management and data extraction to create tables and charts.
Understanding of Quality Management concepts.
Knowledge of administration, management principles, program rules, regulations, and operating procedures.

Skills In:

Ability to manage a large, complex workload with strong organizational and time-management skills.
Good oral and written communication and listening skills.
Strong customer service skills.

Ability to:

Plan and coordinate activities, analyze and establish priorities.
Develop effective operating procedures.

Selective Preference(s)

The preferred/ideal candidate for this position will have:

Three years of responsible administrative experience, or a bachelor's degree in a field appropriate to the assignment from an accredited college or university, and two years of responsible administrative experience.

Pre-Employment Requirements

If driving or the use of a vehicle is an essential function, possess and…