AZDOR - Taxpayer Services - Specialist - Penalty Support Specialist
Listed on 2026-07-26
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Administrative/Clerical
Office Administrator/ Coordinator, Healthcare Administration
Are you looking for an exciting opportunity in the heart of Phoenix, Arizona? Join our team as a Penalty Support Specialist and become a vital part of a dynamic environment where you can make a difference. Enjoy a vibrant work-life balance in a city known for its warm climate and welcoming community.
As a Penalty Support Specialist, you will play a key role in processing AZ form 285(s) and AZ form 290(s). You will be responsible for ensuring accuracy and completeness in our tax accounting system. This position offers a chance to develop your skills while providing excellent customer service to taxpayers. You will also collaborate with a supportive team to resolve inquiries and issues efficiently.
- Process incoming Forms 285 and 290, reviewing for accuracy and completeness.
- Prepare and process Power of Attorney (POA) forms or Penalty Abatement forms for data entry.
- Organize and securely store all forms and actions taken via paper, emails, and faxes.
- Research and resolve POA and Prescreening issues and questions.
- Serve as a point-of-contact for taxpayer inquiries related to AZ form 285(s) and AZ form 290(s).
- Provide tier 1/basic-level customer care to taxpayers regarding forms completion.
- Escalate intermediate and complex inquiries to senior team members.
- Assist with processing mail as assigned, onsite as needed.
- Perform other duties as assigned.
- High School diploma or equivalent.
- Basic administrative skills, including typing and filing.
- Security clearance required.
- Associate's degree or equivalent experience.
- Basic knowledge of office equipment.
- Experience with 10-key operations.
Ready to take the next step in your career? Apply now to become a Penalty Support Specialist and contribute to a team that values growth and excellence. We look forward to hearing from you!
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