Senior Operations Coordinator
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-30
Listing for:
Childhelp
Full Time
position Listed on 2026-07-30
Job specializations:
-
Administrative/Clerical
Healthcare Administration, Administrative Management, Office Administrator/ Coordinator
Job Description & How to Apply Below
Are you an organized, compassionate professional who thrives at the intersection of operational excellence and human-centered service?
The Senior Operations Coordinator ensures our Advocacy Center delivers a consistent, high-quality, and trauma-informed experience for children, families, and visitors. Balancing daily execution with leadership, this role oversees front desk workflows, coaches support staff, maintains data/billing integrity, and partners closely with the Director to keep operations seamless.
What You'll Do:
Front Desk & Staff Oversight:
Lead front desk operations to ensure consistent coverage and high-quality customer service. Support the onboarding, training, and coaching of administrative staff and volunteers.
Trauma-Informed Client
Experience:
Maintain a welcoming, respectful environment for families and partners. Address client concerns promptly and support smooth workflow coordination.
Data & System Management:
Run routine and ad-hoc reports using data systems/Electronic Health Records (EHR) while ensuring strict documentation compliance.
Billing & Administrative Support:
Assist with billing tracking, data entry, and compiling compliance materials for grant reporting.
Facility & Community Engagement:
Manage center inventory, supplies, and basic facility needs. Step in to lead facility tours for donors and community partners when the Director is unavailable.
What You'll Bring:
Experience:
2–3+ years in operations, administrative, or program support roles (non-profit, healthcare, or social services setting preferred).
Education:
Bachelor’s degree in a related field preferred, or equivalent blended experience.
Technical
Skills:
Proficiency with data systems, reporting tools, or electronic records preferred.
Core Strengths:
High emotional intelligence, strong communication skills, and the ability to maintain a calm, professional presence in a trauma-informed environment.
Flexibility:
Ability to occasionally support extended hours or late-running cases as needed.
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Position Requirements
10+ Years
work experience
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