Service Scheduling Coordinator

Service Coordinator

As part of a regionalized team within the Critical Power group working closely within our team of teams. The person in this position will be responsible for coordinating our MC Dean technicians, ensuring they are onsite to support our customers as needed. A key focus for the Service Coordinator is the proactive scheduling of preventative maintenance, which plays a vital role in maintaining the reliability of our systems and preventing unexpected issues.

By keeping maintenance schedules ahead of the curve and ensuring technicians are well-prepared and informed, the Service Coordinator helps uphold our commitment to excellent service and system dependability for our customers.

• Scheduling preventative maintenance work between customers and technician on UPS systems
• Scheduling repair work between customer and technician on UPS system
• Work closely with regional field management to ensure that both customer and field technician needs are met and exceeded
• Maintaining constant communication with customers on urgent issues
• Proactive scheduling for preventative maintenance contracts
• Work closely with subcontracted vendor partners for scheduling
• Create service requests for orders
• Knowledge of Microsoft Applications
• Safety Training

Qualifications

• High School Diploma/GED with 3+ years of experience
• Demonstrated ability to deliver a high level of customer service by responding promptly, communicating clearly, and maintaining a professional and courteous demeanor with internal teams and external customers at all times.
• Self-motivated and capable of managing responsibilities with minimal supervision while maintaining accountability and meeting deadlines.
• Ability to recognize priorities, respond quickly to time-sensitive issues, and take proactive action to resolve problems efficiently.
• Availability to travel to customer locations as required to support business needs, attend team meeting and service-related activities.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and Teams, with the ability to create reports, track data, and communicate effectively.
• Strong focus on accuracy and thoroughness in all work, including documentation, scheduling, and data entry.
• Prior experience working in or supporting operations related to UPS systems or generators is highly desirable.
• Previous experience coordinating, tracking, or managing freight shipments is a plus.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.