Sr. Benefits Specialist

2626 W Beryl Ave Phoenix Arizona, 85021, Starting Pay :$25.00 Hourly

Position

Description:

The Sr. Benefits Specialist is responsible for performing a wide variety of benefit support functions, including but not limited to benefit policy and procedure interpretation, benefit and retirement administration, regulatory compliance, wellness, training and customer service for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Daily, effectively communicates via phone, mail, and email to Team Member inquiries and requests regarding their benefits. Forms of Team Member communication include phone calls, emails and tickets submitted through our ticketing system. Partners with Leaders, HR Business Partners, and Third-Party administrators in the weekly process of Team Members eligibility. Tracks notices to confirm that benefit offers are made to eligible Team Members.

Serves as a trusted resource on the team; assisting with training and mentoring Benefits Specialists Assists with Team Member retro-payment adjustments for benefits after the effective date of enrollment, changes, terminations, etc. and partners with Payroll for processing. Responsible for reconciling bills from carriers as well as internal and external system audits, as needed. Assists with the reporting requirements of all relevant government rules and regulations, including the Employee Retirement Income Security Act (ERISA).

Tracks and processes medical support orders, including any follow-up that may be needed. Reviews audit reports generated by various sources and resolves benefit data discrepancies. Mediates between benefit providers and Team Members, such as assisting in handling Team Member’s routine benefit-related questions. Assists with the wellness program, including impactful events and challenges for all GCNA Team Members that promote well-being.

This may require travel to other locations. Coordinates with vendor on the Team Member notification of COBRA eligibility to household members and Team Members that are on a leave of absence; includes notification to household members of eligibility for COBRA, etc. when benefits are discontinued. Ensures the tickets in Jira for all retirement and benefit related questions are reviewed on a regular basis, providing information to Team Members inquiring about GCNA’s retirement and benefit plans.

As needed, collaborates with vendors, brokers, and insurance carriers regarding escalated customer issues, billing reconciliations, and other concerns as they arise. Builds relationships with Team Members and Leaders and acts as a point of contact for our Insurance Carriers. Responsible for assisting in the planning and organizing of the annual open enrollment process for all GCNA Team Members. Includes scheduling and organizing facilities, preparing documents, coordination with insurance company representatives and other vendors, coordinating and scheduling staffing for all open enrollment activities, etc.

Coordinates dissemination of information with providers. Assists in the preparation and distribution of written communications to inform Team Members of benefit offerings. Also assists in the development of tools that aid Team Members in benefits selection. To ensure efficiency, documents any new or updated processes, as needed. Maintains current knowledge of State and Federal legislation regarding Team Member benefits or anything that may impact Team Member benefits including Health Care Reform.

Contributes to building a cohesive work environment by working together as a team. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Maintains regular and consistent in-person attendance. Performs other related duties, as assigned.

• 3+ years’ related experience, specifically with benefits compliance, medical insurance, and working with external provider partners is required
• High School Diploma, GED, or equivalent work experience
• Excellent written and verbal communication skills
• Ability to speak and read English proficiently
• Insight to remain…