Support Technician

Support Technician | Portfolio Management & Controls

The Support Technician provides advanced analytical, administrative, and technical support for assigned business functions, projects, or technical units. Applies knowledge of departmental procedures, business practices, and company policies to complete specialized assignments, including confidential and transactional activities. Serves as a liaison between customers, employees, and department programs while supporting operational processes, reporting, and functional initiatives. Responsible for performing a variety of specialized duties that contribute to the effectiveness and success of key business areas.

Minimum Requirements:

• High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).

Preferred Qualifications:

• Knowledge in a specialized department function including department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Major Accountabilities:

• Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.
• Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
• Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
• Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
• Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.
• Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.
• Provides orientation, work direction or training to other administrative support positions in the department when necessary.
• Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for accuracy.

Export Compliance / EEO Statement:
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen,…