More jobs:
Penalty Support Specialist; Business Operations
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-09-09
Listing for:
SunSoft Online LLC
Full Time
position Listed on 2026-09-09
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Data Entry, Clerical
Job Description & How to Apply Below
Penalty Support Specialist (Business Operations)
Phoenix, United States | Posted on 07/21/2026
Job Type:Contract / Staff Augmentation (Full-Time, 40 hrs/week)
Contract Duration:1 Year (Projected Start: August 17, 2026)
Schedule:Monday - Friday, 8:00 AM - 5:00 PM
Employer:Sun Soft Online
Position OverviewSun Soft Online is seeking a detail-oriented Penalty Support Specialist to join our team supporting a major Arizona state agency in Phoenix, AZ.
This role operates on a hybrid schedule and is ideal for an organized administrative professional with strong data accuracy, research abilities, and customer support skills. You will manage and process penalty review requests, evaluate documentation, maintain tax records, and ensure compliance with administrative guidelines.
Key Responsibilities- Case & Penalty Review:
Analyze taxpayer account histories, review abatement/waiver requests, and evaluate supporting documentation. - Administrative & Data Processing:
Enter case details accurately into tracking systems, maintain tax files, and process penalty adjustments. - Communication:
Draft standard clear written correspondence and respond to taxpayer or internal inquiries regarding penalty policies. - Research & Compliance:
Research statutes, rules, and account history to support accurate and fair determinations. - General Operations:
Provide general administrative support to the Taxpayer Services division to ensure smooth daily operations.
Required Skills:
- Admin
Skills:
Strong office/clerical experience, data entry, document organization, and basic computer proficiency (MS Office/Excel). - Attention to Detail:
Excellent proofreading and data verification skills. - Communication:
Solid written and verbal communication skills for administrative correspondence.
- 10-Key
Experience:
Fast and accurate numeric data entry. - Tax/Financial Admin:
Prior exposure to government, legal, tax, or financial record-keeping environments.
- Candidates submitting through Sun Soft Online must provide:
Updated Resume (must explicitly state current location in the Phoenix metro area). - Right to Represent (R2R).
- Confirmation of Hybrid Capability (Ability to report on-site at 1600 W. Monroe, Phoenix, AZ).
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