Builder Coordinator

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Phoenix, AZ, US

4 days ago Requisition

Salary Range: $20.00 To $23.00 Hourly

Role purpose:Create an accurate, complete, and traceable starting record for every builder start so downstream Order Service work begins with the right contract, program, job, and scheduling information.

• Own centralized receipt, logging, validation, and timely routing of builder starts across assigned programs.
• Protect order accuracy by confirming starts against current contracts, packages, pricing rules, and required builder documentation before handoff.
• Maintain a visible intake queue and promptly identify incomplete, duplicate, conflicting, or out-of-program starts.
• Provide a complete, documented handoff to the assigned Order Service representative and preserve source records in the designated system or folder.
• Surface recurring intake defects and builder-document issues so leaders can improve upstream standards and handoffs.

• Starts processed within the agreed service window.
• First-pass completeness and accuracy of start records.
• Age and visibility of unresolved intake exceptions.
• Quality of handoff documentation and correct assignment.
• Reduction in recurring start-entry defects.

• High school diploma or equivalent.
• One or more years of customer service, order entry, administrative support, or related experience preferred.
• Demonstrated accuracy in high-volume data entry and document comparison.
• Working proficiency with Outlook, Excel, Word, shared files, and the ability to learn Bis Track, Package AI, builder portals, and internal ticketing tools.

Office-based work involving frequent use of a computer, phone, electronic records, manuals, and binders; sustained attention to detail; and extended periods of sitting. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.