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Staff Assistant

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Veterans Benefits Administration
Full Time position
Listed on 2026-09-25
Job specializations:
  • Administrative/Clerical
    Office Administrator/ Coordinator, Business Administration
Salary/Wage Range or Industry Benchmark: 58000 - 74000 USD Yearly USD 58000.00 74000.00 YEAR
Job Description & How to Apply Below
Position: Staff Assistant.

Duties

  • Serves as assistant to Director and provides administrative and technical support to office staff.
  • Troubleshoots administrative operations, processes, and procedures to improve processes and resolve discrepancies in administrative operations.
  • Analyzes and evaluates written material coming into Director's Office and places controls and distributes to appropriate elements.
  • Establishes internal deadlines for completion of reports and projects and follows up with Division leadership on pending assignments.
  • Researches and analyzes information to determine the status of significant issues, to assist the senior leadership and staff in the decision making process.
  • Regularly monitors pertinent timekeeping records to detect anomalies or deviations.
  • Devises and oversees development of reporting systems.
  • Serves as the Alternate Coordinator for the Regional Office programs
  • Formatting, editing, and distributing standard documents and correspondence; coordinating travel; tracking actions items.
  • Schedules appointments, meetings, and conferences; managing the Director's calendar; and screening telephone calls and visitors to the Director's office.
Specific Duties Include
  • Serves as assistant to Director and provides administrative and technical support to office staff.
  • Troubleshoots administrative operations, processes, and procedures to improve processes and resolve discrepancies in administrative operations.
  • Analyzes and evaluates written material coming into Director's Office and places controls and distributes to appropriate elements.
  • Establishes internal deadlines for completion of reports and projects and follows up with Division leadership on pending assignments.
  • Researches and analyzes information to determine the status of significant issues, to assist the senior leadership and staff in the decision making process.
  • Regularly monitors pertinent timekeeping records to detect anomalies or deviations.
  • Devises and oversees development of reporting systems.
  • Serves as the Alternate Coordinator for the Regional Office programs
  • Formatting, editing, and distributing standard documents and correspondence; coordinating travel; tracking actions items.
  • Schedules appointments, meetings, and conferences; managing the Director's calendar; and screening telephone calls and visitors to the Director's office.
Promotion Potential:

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS11.

Work Schedule

Full Time, Monday - Friday, 7:30 a.m.

- 4:00 p.m.

Compressed/Flexible:

Unavailable

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:

This is not a virtual position.

Position Description/PD#

Staff Assistant; PD422870 and PD422880

Financial Disclosure Report:

Not Required

Bargaining Unit:

No

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

  • your performance and conduct;
  • the needs and interests of the Agency;
  • whether your continued employment would advance organizational goals of the Agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows
  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary or trial period.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
  • Effective May 7, 2025, driver's licenses or state-issued…
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