Claim Assistant

Overview Claim Assistant

Location:

Phoenix, AZ

8:00 am - 4:30 pm (MST)

$23 - $25/ hour (depending on experience)

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

We are seeking a Claim Assistant to support our claims team in a fast‑paced, high‑volume office environment. In this role, you will provide essential clerical and organizational support to Claims Adjusters as they review and manage claims. This position plays a key part in keeping claim files accurate, organized, and moving efficiently through the review process.

The ideal candidate is detail‑oriented, dependable, and comfortable handling a steady workflow of administrative tasks such as document processing, data entry, file maintenance, and communication support. This is an excellent opportunity for someone interested in the insurance or claims field who thrives in a collaborative, team‑focused environment.

When we hire support team members, we look for organized, dependable professionals who thrive in fast‑paced environments and take ownership of every detail. In this role, your accuracy and efficiency will directly support a busy team of adjusters and our client service commitments.

• Activate new claims and ensure files are set up accurately in the claim system.
• Summarize correspondence and medical records in the log notes.
• Request medical records and bills from providers.
• Review and maintain personal diary on claim system.
• Redact files to be sent to 3rd parties.
• Provide phone support for incoming calls and customer inquires.
• Scan, attach, and organize electronic documents within claim files.
• Assist adjusters with diary management and document queues.
• Provide general clerical support to maintain workflow efficiency for a high‑volume team.

• Strong organizational skills and the ability to manage tasks in a fast‑paced office environment.
• Comfort handling high‑volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.
• Reliability, initiative, and the ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

• Bilingual in English and Spanish. — highly valued for communicating with claimants, employers, or vendors, but not required.
• Experience supporting a high‑volume claims desk.
• Knowledge of medical terminology.
• Associate degree or two years of related business/office experience.

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

At CCMSI, great Claim…