Automotive Technicians; levels

Lead Technician

Experience:

10 - 20 Years

Certifications:

Possess and maintain all ASE Certifications, holding Senior Master Status.

Diagnostic

Skills:

Proficient in all diagnostic procedures, including hard electrical issues and driveability problems, across all vehicle systems, makes, and models.

Repair Capabilities:
Capable of complete system breakdown and reassembly, including but not limited to engine jobs, transmission replacement, tune-ups, electrical system testing, and overall vehicle maintenance.

Warranty Management:
Responsible for managing all warranties.

Quality Control:
Oversee and ensure quality control of all jobs completed by all technicians.

Technical Guidance:
Proficient in looking up wiring diagrams and procedures; able to teach and guide lower-level technicians.

Policy Compliance:
Follow and ensure all other technicians follow established policies and procedures.

Shop Management:
Monitor shop operations and maintain quality control on all outgoing jobs.

Leadership:
Lead by example, communicating problems and concerns to the manager to resolve issues proactively.

A Technician

Experience:

10 - 20 Years

Certifications:

Possess and maintain all ASE Certifications, holding Senior Master Status.

Diagnostic

Skills:

Proficient in all diagnostic procedures, including hard electrical issues and driveability problems, across all vehicle systems, makes, and models.

Repair Capabilities:
Capable of complete system breakdown and reassembly, including but not limited to engine jobs, transmission replacement, tune-ups, electrical system testing, and overall vehicle maintenance.

Support Role:
Assist the Lead Technician with warranties and overseeing other technicians' work.

Technical Guidance:
Able to look up wiring diagrams and procedures; teach and guide lower-level technicians.

Policy Compliance:
Follow all established policies and procedures.

B Technician

Experience:

3 - 10 years

Responsibilities:
Fulfill all responsibilities of a C Technician plus perform all fluid exchanges and light-duty parts replacements (belts, hoses, alternators, batteries, brake pads, and rotors).

Training & Development:
Primarily a part-changing technician who is expected to learn from A Technicians and actively work towards ASE certifications.

Policy Compliance:
Adhere to all policies and procedures, ensuring excellent inspection and quality control in a timely manner.

Research:
Research procedures for specific jobs using all available data before starting work.

C Technician

Experience:

1 - 3 years

Responsibilities:
Perform lube technician duties, including oil changes, fluid checks, oil filter changes, air filter checks, and code retrieval using scanners.

System Knowledge:
Possess basic knowledge of all vehicle systems, including coolant, transmission, and power steering, as well as brake checks and tire torquing.

Additional Duties:
Perform minor duties, including opening/closing responsibilities such as flag placement, trash disposal, and shop cleaning (mopping and sweeping).

Certification Goal:
Work toward obtaining ASE Certifications.

All Technicians

Procedures:
Follow all opening and closing procedures, as well as all company policies and procedures.

Inspections:
Perform inspections properly and take good, accurate pictures during the inspection process.

Communication:
Comply with requests from the manager or service writers.

Cleanliness:
Maintain cleanliness of the shop, break room, and employee's bathroom daily.

Productivity:
Ensure continuous engagement in tasks; "if there is time to lean, there is time to clean."

Punctuality:
Opening technicians arrive 15 minutes before start time; all other technicians arrive 10 minutes before start time to prepare for the shift.