AAA - Tow Driver

Benefits

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, wellness program and more
• Paid Holidays
• Paid Time Off – accrue monthly; an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment – valued contribution to exceptional service for members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Driving and operating a specific service vehicle (tow trucks, battery service vehicles/light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Looking to fill a swing shift that includes both Saturdays and Sundays. Paid training, benefits that start after 30 days, monthly bonus potential up to $1,400 per month.

• Driving and operating a service vehicle (e.g., flat tire changes, lock‑out, fuel delivery services)
• On‑scene time interacting with customers, establishing rapport, building relationships, trust, and problem‑solving
• Leveraging sales skills to offer AAA products and services during service interaction
• Utilizing on‑board computer, radio communications, and mapping systems
• Completing daily paperwork (e.g., call logs, battery invoices, cash receipts)

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and common reasons for vehicle failure
• Problem‑solving and listening skills to evaluate member safety and discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• Education & Training: AAA Compliance Training, RPST, TSAAC, Lock‑out, PSP, Battery Service Training
• Vocational technical automotive training/certification or equivalent experience – preferred
• ASE (Automotive Service Excellence) Certification – preferred

Works outdoors at vehicle sites when servicing vehicles. Involves lifting and carrying tires and parts weighing up to 50 pounds, several times a day; bending, kneeling, and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy, and hazardous. Service providers are required to provide a photograph for identification purposes.

Hourly base rate of $22.00. Potential to earn up to an additional $1,400 per month through quality and productivity incentives. Benefits start after 30 days of employment. Swing shift includes Saturdays and Sundays.