AR and Collections Manager

Job Description – Accounts Receivable (AR) and Collections Manager

Location:

Scottsdale, AZ (in-office)

Compensation: $70,000–$75,000 base + performance-based bonus

AXN is a fast-growing, PE-backed company in early growth stages, building scalable platforms across multiple brands. We move quickly, expect ownership, and value people who can solve problems independently. This is an environment for operators who want real responsibility and the opportunity to build functions from the ground up.

AXN is hiring an Accounts Receivable (AR) Manager to fully own cash receipts, collections, and customer AR operations across all AXN brands. This role is responsible for the entire order-to-cash back end — from ensuring payments are deposited correctly to building a structured collections function and driving measurable improvements in DSO and cash predictability.

This is a hands‑on, builder role. You will start as an individual contributor, establish processes and controls, and then hire and manage near‑shore AR and collections resources as the function scales.

The ideal candidate combines strong accounting discipline with excellent customer service, communication, and organizational skills, and is comfortable operating independently in a fast‑paced environment.

• Ensure all customer payments are received, deposited, and recorded accurately and timely
• Apply cash in both Net Suite (ERP) and Field Routes (CRM), ensuring consistency across systems
• Manage unapplied cash, short pays, over payments, and bank/merchant discrepancies
• Work closely with banking and merchant platforms to resolve payment issues

• Own collections strategy and execution across all brands
• Proactively contact customers regarding outstanding invoices and past‑due balances
• Manage the AR inbox and respond promptly to billing inquiries
• Balance firm collections practices with professional, customer‑focused communication

• Maintain accurate customer records, invoices, and AR aging
• Ensure AR subledger accuracy and support month‑end close and reconciliations
• Identify trends, issues, and risks impacting collectability

• Design and document a scalable collections and cash application process
• Build reporting and KPIs around DSO, % current AR, and autopay adoption
• Hire, train, and manage near‑shore AR/collections resources
• Implement controls and workflows to support high‑volume, low‑dollar transactions

• Independently resolve customer disputes and systemic billing issues
• Partner with Sales, Operations, and Accounting to remove root causes
• Exercise authority to place accounts on hold, negotiate payment plans, and elevate to legal or third‑party collections when necessary

• Cash receipts are timely, fully deposited, and accurately applied
• AR aging is clean, current, and trusted
• DSO is trending down and predictable
• % of current AR and customers on autopay materially increases
• A documented, repeatable collections process is live
• Near‑shore hiring plan is defined and initial hires onboarded or in progress

• 5+ years AR / collections / order‑to‑cash experience
• Experience in high‑volume, low‑dollar environments strongly preferred
• CRM experience required (Field Routes a plus)
• Familiarity with merchant processing and banking platforms

• Customer‑oriented but firm
• Clear, confident communicator (written and verbal)
• Highly organized and detail‑driven
• Ownership mindset — takes responsibility end‑to‑end
• Comfortable working independently without heavy oversight

• Build a critical function with real ownership
• Direct impact on cash flow and company performance
• Exposure to PE‑backed growth and operational scale
• Fast‑moving culture that rewards execution, not bureaucracy