Client Success Manager
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-02-17
Listing for:
TDIndustries, Inc.
Full Time
position Listed on 2026-02-17
Job specializations:
-
Business
Client Relationship Manager, Business Development, Customer Success Mgr./ CSM
Job Description & How to Apply Below
- Serve as the primary point of contact for assigned clients, ensuring clear communication, timely and effective issue resolution, and alignment on service delivery.
- Partner with internal operations and service teams to address performance issues impacting overall client satisfaction.
- Support client onboarding, renewals, and satisfaction reviews.
- Track and analyze key client metrics, including response times, work order completion, and customer satisfaction (NPS).
- Identify opportunities to improve service delivery and client experience through proactive communication and issue resolution.
- Partner with operations and business sales teams to identify upsell opportunities and support proposal and pricing development.
- Maintain accurate and up-to-date client records within the CRM system, ensuring visibility of key account activities and touchpoints.
- Coordinates with the Business Development Manager to ensure a smooth hand-off of new clients, ensuring a smooth transition into contracted services.
- Contribute to retention reporting, performance tracking, and internal account reviews.
- Bachelor’s degree in Business preferred or significant relevant experience considered.
- 5+ years of experience in client relationship management, customer success, or service delivery—preferably within facilities services, maintenance, or technical operations.
- Proven ability to manage multiple client relationships and competing priorities.
- Strong interpersonal, communication, and problem-solving skills.
- Understanding of service delivery and operational performance metrics.
- Experience using CRM platforms (e.g., Hub Spot, Salesforce, or equivalent).
- Detail-oriented and highly organized with a focus on accountability and follow-through.
- Ability to work collaboratively with cross-functional teams to achieve client success outcomes.
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