Product Research and Development Specialist

Product Research and Design Specialist

Overall Purpose of the Job

The Product Research and Design Specialist is responsible for supporting and advancing the design and development of Med Aire-style products, including medical and security assistance services, onboard and ground-based equipment, and aviation-focused training solutions. This role ensures that user interface (UI) design, product functionality, and service integration work seamlessly together to deliver real-world operational value to aviation customers globally.

This position serves as a key connector between clients, product teams, developers, and operational experts, translating complex assistance services and training workflows into intuitive, effective user experiences. The ideal candidate is a strategic thinker who focuses on complete solutions rather than individual products, understands the operational realities of aviation and medical response, and can clearly articulate value to both technical and non-technical audiences.

• Support end-to-end product design and development for assistance services, medical and emergency equipment, and aviation training products.
• Ensure UI and product design align with operational workflows used by flight crews, operations centers, and support teams.
• Contribute to product strategy by identifying gaps and opportunities across services, equipment, and training offerings.

• Lead UI-related client engagement, gathering feedback from operators, crew members, and stakeholders to inform design decisions.
• Design and present UI concepts that simplify access to medical assistance, decision support, and training content.
• Use advanced presentation and visualization technologies such as interactive prototypes, simulations, and demos to communicate UI designs to developers and customers.

• Work closely with engineering, clinical, security, training, and operations teams to ensure solutions are feasible, scalable, and aligned with Med Aire service models.
• Translate customer and operational requirements into clear design guidance for development teams.

• Present product concepts, UI designs, and integrated service solutions to customers, partners, and internal leadership.
• Clearly articulate how Med Aire-style solutions improve safety, crew confidence, medical outcomes, and operational efficiency.

• Apply a solution-oriented mindset, integrating assistance services, equipment, and training into cohesive offerings rather than isolated tools.
• Demonstrate initiative by proactively proposing improvements, enhancements, and new solution concepts.

• Collaborate with the product management and sales teams to identify market needs and customer pain points.
• Generate ideas for new products or improvements to existing products based on market research and customer feedback.

• Develop detailed product specifications and requirements.
• Work closely with engineering and design teams to bring product concepts to life.
• Participate in prototyping, testing, and iteration processes to refine product designs.
• Ensure products are developed on time and within budget.

• Conduct market research to understand competitive landscapes and emerging trends.
• Analyze customer feedback and usage data to identify opportunities for product improvement.
• Use AI‑powered analytics tools such as predictive risk modeling, NLP‑driven incident analysis, and machine-learning trend detection to evaluate safety data, identify emerging operational hazards, and generate evidence‑based insights that support the development of advanced aviation safety products and solutions.

• Liaise with production, supply chain, and quality assurance teams to ensure smooth product rollouts.
• Coordinate with marketing and sales teams to create compelling product launch strategies.

• Manage the product development process from ideation to launch.
• Monitor project timelines, budgets, and deliverables to ensure successful completion.
• Prepare regular reports and updates for senior management on project status.

• Ensure all products meet the company’s quality standards and regulatory requirements.
• Work with quality assurance teams to address any issues that arise during the product development cycle.

• Experience supporting product design and development, with a strong focus on UI/UX.
• Proven experience presenting products, concepts, or solutions to customers and stakeholders.
• Direct experience engaging with aviation clients or operational teams.
• Knowledge of first aid and medical response principles, ideally in aviation or remote environments.
• Understanding of the global aviation market, including commercial, business, or special mission operations.
• Strategic thinker with the ability to see and design for the…