Associate, Process Improvement

About the Role

Hi, we’re Oscar. We’re hiring an Associate, Process Optimization to join our Member Provider Service Optimization team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. In this role you will work with business and technical stakeholders to solve operational problems, improve internal workflows, and represent service‑delivery needs in company‑wide projects.

You will support the design, optimization, and implementation of processes to guide efficiency, reduce member/provider friction, and support technology modernization. This requires conducting root‑cause analysis, documenting requirements, building project plans, analyzing performance metrics, and managing change across multiple projects simultaneously. You will report into the Product Implementation Manager.

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in‑office work per week. Thursday is a required in‑office day for team meetings and events; your other two office days are flexible to suit your schedule.

Base pay: $87,188 - $114,434 per year. Additional annual performance bonuses. Eligible for employee benefits, participation in Oscar's unlimited vacation program, medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

• Lead the end‑to‑end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion.
• Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction.
• Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds.
• Mentor team members and promote colleagues’ growth.
• Ensure compliance with all applicable laws and regulations.
• Other duties as assigned.

• 3+ years of work experience in Health insurance, Health System, or related field.
• 2+ years of experience with end‑to‑end project management.
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures.
• A bachelor's degree or 3+ years commensurate experience.

• Bachelor's degree in Engineering, Business Administration, or other related field.
• Lean Six Sigma Green Belt certification or higher.
• 2+ years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
• 1+ year of experience using AI tools to guide process optimization, task automation, or analytical insights.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We are on a mission to change health care — an experience made whole by our unique backgrounds and perspectives.