Business Operations Consultant | Customer Projects

Position: Business Operations Consultant | Large Customer Projects
Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Business Operations Consultant coordinates and supports APS Operations business unit processes and systems to ensure efficient, compliant, and secure day-to-day operations. This role contributes to the planning, analysis, communication, and implementation of business initiatives; leads process and data analytics (including identification of potential security risks and adherence to regulatory requirements); and develops standardized reporting and statistical summaries to ensure data integrity and consistency.

The consultant partners across departments to identify opportunities, implement technology-enabled solutions, document business processes and requirements, and measure outcomes. May lead cross-departmental process and system improvement projects of moderate to complex scope and budget, and provides guidance to less tenured personnel.

Minimum Requirements

BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area. An additional eight (8) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained. Previous experience with the systems specific to the business area may also be required.

Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.

Preferred Qualifications:

* Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions. Demonstrated project/team experience and ability to prioritize work.

* Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills.

* Experience in managing projects and identifying and resolving issues.

* Expertise in PC applications including advanced skill level in Microsoft Excel, Access, Word.

* Requires proficient knowledge of emerging practices and technologies used within the business area.

* Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.

* Demonstrated communication skills, both verbal and written.

Major Accountabilities

1) Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.

2) Researches, analyzes, and resolves routine to complex business/operational problems within the business units. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.

3) Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs.

4) Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources.

5) Using quantitative metrics, analyze process designs, workflows, and suggests process improvement initiatives, which may include potential technology solutions to streamline, automate, and/or improve process efficiencies.

6) With limited direction, coordinates and participates in the development of effective business cases using sound cost/benefit analysis. Keeps apprised of current and emerging trends for business unit.

7) Provides operational support for business area and multiple systems including, but not limited to,…