Client Service Manager

Client Service Manager Job Overview Duties and Responsibilities Provide regular updates to clients on the progress of customer service projects that directly affect each client

Develop open and effective channels of communication with each client that can be employed by other departments as well Become the reliable point of contact for each customer that is required to establish a strong business relationship

Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.

Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses to build rapport.

Assists management by maintaining extensive knowledge of nurses' operations in the field.

Communicates all information regarding expectations and scheduling to various families.

Performs other duties as assigned to effectuate business goals

Supports and executes the mission, ethics, and goals of the company effectively.

Requirements Bachelor's degree in business or a related field preferred3+ years’ experience in customer service role

Must demonstrate ability to meet deadlines

Strong communication skills required#IND
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Additional

Job Description Information

EEO Statement:

MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
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