Account Manager

Job Details

Job Location:

AZ
- Corporate
- Phoenix, AZ 85029

Position Type:
Full Time

Travel Percentage:
Up to 25%

Are you a relationship-builder who thrives on helping customers succeed and grow? Open Tech Alliance is looking for a proactive Account Manager to partner with our customers, strengthen long-term relationships, and drive account growth within an assigned territory.

In this role, you’ll play a critical part in customer success by ensuring clients realize ongoing value from our solutions while identifying opportunities to expand partnerships and improve performance.

Open Tech Alliance, Inc. was founded in 2003 and is a leading technology provider to the self-storage industry. The company delivers software-enabled solutions including online auctions, access control systems, self-service kiosks, and call center services to self-storage operators across North America, with a growing international presence.

Headquartered in Phoenix, AZ, Open Tech supports many of the largest self-storage operators in the United States. The company is focused on scaling its core products while strengthening internal operations and processes to support continued growth.

• Build and nurture trusted relationships with a portfolio of B2B customers
• Partner with the Business Development Manager to support account growth and retention
• Identify cross-sell and upsell opportunities aligned with customer goals
• Lead onboarding and coordinate internal teams to ensure a smooth go-live experience
• Monitor customer health, adoption, and success metrics to drive value realization
• Conduct regular business reviews and provide actionable insights
• Advocate for customers and ensure timely resolution of issues
• Maintain accurate CRM records and support trade shows, events, and webinars
• Lead end-to-end sales efforts within an assigned territory, from outreach to close

• 3+ years in a B2B customer-facing role (Account Management, Customer Success, Sales, or similar)
• Strong relationship-building, communication, and presentation skills
• Experience managing diverse accounts from small businesses to enterprise clients
• Proficiency with Microsoft 365 and CRM systems (Dynamics preferred)
• Ability to interpret data and use insights to drive decisions
• Bachelor’s degree preferred
• Willingness to travel within the territory as needed

• Customer-first mindset with a passion for helping clients succeed
• Organized, adaptable, and detail-oriented
• Self-starter who thrives both independently and collaboratively
• Experience with SaaS or subscription-based technology solutions is a plus

• Play a key role in customer success and long-term growth
• Collaborate with a supportive and innovative team
• Work in a dynamic industry serving the self-storage market
• Opportunities to contribute ideas, improve processes, and grow your career

Join Open Tech Alliance and help customers achieve measurable success while building lasting partnerships. Apply today!