Director, Mobile & Converged Services

About Sparklight

At Sparklight, we connect people to what matters most: at home, at work, and on the go. We are on a growth journey to transform connectivity across our communities with innovative internet, mobile, and digital lifestyle solutions. Mobile is a core pillar of that strategy, and this role sits at the center of it. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, , IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

We are looking for a Director, Mobile & Converged Services who has actually built and operated a mobile business, not just managed one inside a large organization. This hands‑on leadership role will launch MVNOs, architect activation and onboarding systems, manage MNO and MVNE relationships from the commercial side, and scale a mobile subscriber base in a competitive market.

• Mobile Product Portfolio – Own plans, pricing, packaging, promotions, and the full device compatibility and onboarding experience across eSIM, physical SIM, and BYOD flows. Lead activation flow design, port‑in success optimization, and customer lifecycle management. Define and enforce fraud prevention, eligibility rules, and operational guardrails.
• Product Vision & Roadmap – Define the product vision and multi‑quarter roadmap for Sparklight Mobile and convergence initiatives. Build and own business cases, financial models, and investment recommendations for mobile product decisions. Drive adoption and household penetration through bundling strategies that connect mobile with broadband, streaming, and connected home.
• Partner & Ecosystem Management – Own commercial relationships with MVNE partners, carrier partners, and device ecosystem providers. Lead platform enhancement negotiations and roadmap alignment with external partners. Manage partner readiness for new product launches and capability expansions.
• Performance & Growth – Own and improve key mobile KPIs: attach rates, activation success, port‑in completion, ARPU, and churn. Analyze market trends and competitive positioning to keep Sparklight Mobile relevant and differentiated. Serve as the voice of the mobile customer internally, ensuring the product delivers meaningful, differentiated value.
• Cross‑Functional Execution – Partner with Marketing, Sales, CX, Billing, Engineering, and Digital to ensure clean product launches and operational readiness. Coordinate with the Mobile Operations Manager to translate product strategy into reliable day‑to‑day execution.

• Direct MVNO or MVNE operating experience. You have built or run a mobile business, not just supported one as part of a large carrier team.
• 7+ years of product management or product leadership experience in wireless, telecom, or a closely adjacent field.
• Hands‑on experience with eSIM provisioning, digital activation flows, and BYOD onboarding.
• Demonstrated success growing a mobile subscriber base from an early or mid‑stage baseline.
• Experience managing MNO and MVNE commercial relationships, including contract negotiations and roadmap alignment.
• Strong analytical and financial modeling skills with the ability to build and defend business cases independently.
• Exceptional cross‑functional communication and the ability to influence across all levels without formal authority.
• Strongly preferred: background in converged connectivity products that bundle mobile with broadband, streaming, or connected home services; experience at an MVNO that operated in a resource‑constrained, high‑growth environment; familiarity with the cable/broadband operator landscape and its strategic intersection with mobile.

• Sparklight Mobile attach rates grow meaningfully within the first 12 months.
• A competitive mobile product roadmap is in place, actively maintained, and clearly prioritized.
• Mobile and broadband convergence bundles are launched and contributing to measurable improvements in household retention and ARPU.
• Activation experience, port‑in completion, and digital onboarding are measurably improved.
• MVNE and carrier partner relationships are strengthened and…