Safe Outdoor Space supervisor 2nd shift

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Location: Phoenix

Job : 150

# of Openings:1

Become a Part of Something Big!

At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.

We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

The Safe Outdoor Space (SOS) 2nd Shift Supervisor is responsible for overseeing daily shelter operations during second shift hours, ensuring a safe, organized, and compliant environment for participants and staff. This role provides direct supervision to staff, coordinates participant services, maintains accurate data and reporting, and serves as a key liaison between the organization, city officials, and community partners.

Program Operations & Participant Coordination:

• Oversee and coordinate all participant intakes and exits, ensuring accuracy and compliance with program guidelines
• Maintain and update the participant list, ensuring real-time accuracy of census data
• Track and maintain daily participant count spreadsheets and nightly census reporting to partners
• Participate in campus appeals processes and support participant-related decisions
• Collaborate with city and CBI partners regarding participant case management needs
• Supervise and provide leadership to a team of 9 staff members during second shift
• Schedule staff and assign coverage for all SOS operational stations
• Conduct at least monthly 1 on 1 Paycor documented supervisions to your assigned staff
• Respond to radio calls and manage on-site incidents in real time
• With the Program Manager, issue disciplinary actions for staff and participants as needed
• Review, verify, and approve second shift staff timecards by the due date
• Edit, upload, and distribute incident reports in a timely and accurate manner
• Coordinate and staff incidents with city officials and CBI partners
• Ensure all incidents are documented in accordance with organizational and regulatory standards

Data Management & Reporting (with Program Manager):

• Maintain, clean, and audit program data to ensure accuracy and compliance
• Run reports regularly and verify data integrity
• Manage City and Keys reporting requirements
• Track census data and submit nightly reports to community partners

Administration & Logistical Duties (in coordination with 1st, 3rd and Program Manager):

• Order, track, and manage meal distribution; submit monthly logs to finance
• Order program supplies as needed and maintain inventory
• Oversee and confirm proper bin disposal processes
• Request and manage flex funds in alignment with program needs

Partnership &…