Senior Risk Management Consultant

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The Senior Risk Management Consultant is a seasoned professional liability risk expert who delivers high-value consultation, education, and risk mitigation guidance to MICA’s insureds — physicians, other healthcare professionals, and the organizations in which they practice. This role is central to MICA’s mission of helping policyholders reduce liability exposure, promote patient safety, and strengthen the defense of claims should they arise.

Reporting to the Director of Risk Management, the Senior Consultant serves as a primary point of contact for insureds seeking guidance on complex clinical, legal, and operational risk issues. This role brings advanced expertise in medical professional liability, healthcare law, or clinical practice to bear in every policyholder interaction — providing research-based, practical guidance that reflects MICA’s commitment to policyholder value.

Beyond direct consulting, the Senior Risk Management Consultant serves as a thought leader, identifies emerging risks, shapes educational strategy, and guides the development of resources that improve policyholder outcomes. This role collaborates with Claims, Underwriting, and Marketing to address evolving risk concerns, elevates the quality and consistency of services delivered by the broader Risk Management team, and supports MICA’s long-term risk mitigation objectives.

The Senior Consultant serves as a mentor to less experienced consultants and may lead strategic projects and initiatives as assigned.

Policyholder Consultation & Service Quality

• Quality and timeliness of responses to insured inquiries
• Policyholder satisfaction with consulting services
• Accuracy and practical relevance of risk guidance provided

Risk Education & Content Development

• Timely completion and quality of assigned publications and resources
• Engagement and utilization of risk education content
• Accuracy and relevance of published guidance

Cross-Functional Collaboration

• Quality and responsiveness of support provided to Claims and Underwriting
• Effectiveness of collaboration on referrals and risk consultations
• Contribution to cross-departmental initiatives and reporting

Team Contribution & Mentorship

• Contribution to team knowledge-sharing and quality improvement
• Demonstrated mentorship of junior consultants
• Participation in team goals, projects, and professional development

Risk Strategy & Thought Leadership

• Quality and relevance of trend analyses, risk insights, and recommendations provided to leadership and policyholders
• Utilization and impact of educational resources, tools, and initiatives.
• Leadership and contribution to strategic projects, process improvements, and service innovations.

Policyholder Consultation

• Provide expert professional liability risk management consultation to insured physicians, healthcare professionals, practice staff, and organizational clients via phone, email, and in-person interactions.
• Conduct consultations through skilled informational interviewing, active listening, medical and legal research, to deliver accurate, well-reasoned, practical risk guidance and resources reflecting the consultant’s deep technical expertise gained through years of medical professional liability experience.
• Respond to inquiries through the Risk Management Hotline, maintaining responsiveness and service quality consistent with departmental service standards.
• Follow up with policyholders as needed to ensure understanding, address evolving situations, and document outcomes appropriately.
• Serve as a trusted advisor to insured practices on complex clinical risk, patient safety, and professional liability topics — including high-acuity or legally sensitive matters.

Risk Education & Content Development

• Lead the development, review, and ongoing refresh of risk management publications, website resources, educational tools, and other policyholder-facing content to ensure relevance, accuracy, consistency, and alignment with MICA’s risk philosophy.
• Research, write, and edit risk management publications and specialty- or state-specific guidance documents, and other…