Member Engagement Coordinator

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Phoenix, AZ, US

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21 days ago Requisition

Job Title: Member Engagement Coordinator

Date Revised: May 28, 2026

Reports To: Director of Strategic Member Engagement

FLSA Status: Non-Exempt

Department: Membership and Retention

Location: Hybrid

Travel Required: Occasional

Schedule: Full-time (hourly)

The Greater Phoenix Chamber (Chamber) is the leading business organization for the Phoenix region. We catalyze regional prosperity with forward thinking public policy, intentional economic growth, and diverse, prepared talent. We accomplish this by building a policy environment where businesses thrive, serving as a resource and voice for AZ economic data and policy, and developing and attracting a skilled, talented, diverse workforce to meet demands of growth industries.

We are looking for someone who is passionate about the Greater Phoenix region and excited to help businesses get the most value from their Chamber membership. The ideal candidate is relationship-driven, organized, and proactive, with an interest in the local business community, public affairs, and economic development. This person will enjoy working directly with members, building strong connections, and creating meaningful engagement opportunities that support long‑term satisfaction and retention.

The Member Engagement Coordinator is responsible for strengthening member engagement and supporting retention efforts by helping businesses understand, use, and appreciate their Chamber benefits. This role serves as an extension of the Director of Strategic Member Engagement and supports Premier member relationships through personalized outreach, onboarding, follow‑up, and connection to relevant Chamber programs, staff, and resources.

This position helps execute the Member Retention Plan by coordinating meaningful touchpoints with members, including email outreach, phone calls, virtual meetings, in‑person meetings, handwritten notes, and other personalized follow‑up. The role also supports leadership involvement when appropriate and ensures that member activity is tracked accurately and consistently in the CRM system.

The ideal candidate is a strong communicator, both verbally and in writing, and can move work forward with minimal direction. This person should be highly organized, responsive, and able to manage multiple priorities while maintaining a positive and professional presence. All Chamber employees are expected to collaborate across departments and contribute to the organization’s overall mission and goals.

• Serve as a secondary point of contact for the Director of Strategic Member Engagement and Vice President of Strategic Member Engagement.
• Maintain accurate and timely records in the CRM system and prepare reports as needed.
• Coordinate member onboarding meetings, events, and follow‑up to ensure a high‑quality member experience thus securing retention goals and metrics.
• Support the planning, attendance goal and execution of Chamber EXEC, PR Media Training, and other programming that serves Premier members.
• Attend Chamber events and meetings and support the Events, Public Affairs, and Foundation teams with assigned tasks.
• Coordinate communications among staff, leadership, and board members to support targeted and effective member engagement efforts.
• Assist with logistics for Chamber trips and policy‑related travel, including coordination with attendees, hotels, restaurants, and event venues.
• Support calendar management, appointment scheduling, and follow‑up for the Director of Strategic Member Engagement and Vice President of Strategic Member Engagement.
• Perform other duties as assigned.

• Experience in customer relationship management, member engagement, or account coordination.
• Excellent written and verbal communication skills, with the ability to build professional relationships with business and community leaders.
• Strong organizational skills…