National Program Manager – Rehab Turn and Maintenance

Overview

National Program Manager, RTM, is responsible for managing the Rehab, Turn and Maintenance related program(s) that support the company’s property management operations, including the Vendor Experience and Compliance Program. This role leads a national effort to elevate the vendor ecosystem, optimize vendor operations at scale, and deliver a best‑in‑class vendor experience.

• Ensure overall program success by driving alignment, identifying opportunities for continuous optimization, and delivering data‑driven reporting on program performance, milestones, and risks.
• Contribute to the development of program processes and procedures, leveraging subject‑matter expertise to align with operational goals and best practices.
• Train and support field teams in the effective execution of operational programs, proactively escalating issues to ensure compliance and drive program adoption.
• Work with third‑party vendors and partners to maximize the impact of operational programs.
• Analyze relevant data and business processes to maximize operational efficiency and optimize expenses.
• Review and approve invoices to ensure accurate GL coding, costs, margin percentages, and credit allocations, resolving invoice disputes and errors as they arise.
• Interface with management and accounting teams on national invoicing procedures and analysis.
• Track and analyze expense trends to identify cost‑saving opportunities.
• Utilize task‑flow management tools, reporting, and dashboards to achieve company and departmental goals.
• Perform other related duties or special projects as assigned.
• Potential travel to local markets and vendor offices.

• High School diploma or GED.
• 3+ years of relevant experience in residential construction, facility management, program management, and/or property management.
• Experience reviewing and analyzing large data files, primarily in Microsoft Excel.
• Experience reviewing, approving, and processing vendor invoices for payment.
• Analytical and results‑oriented with a strong attention to detail.
• Ability to work independently and exercise sound judgment.
• Strong verbal and written communication skills.
• Highly proficient in Microsoft Office tools, including Excel and Outlook.
• Excellent time‑management skills.
• Integrity, honesty, and a strong work ethic.

• Competitive pay and an annual bonus program.
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard/floating holidays.
• 401(k) with company matching contributions.
• Health, dental, vision, and life insurance.
• Long‑term and short‑term disability insurance.
• Casual dress work environment.
• Team events and gatherings.

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other factor protected by applicable federal, state, or local law. If you have a disability or special need that requires accommodation, please contact us at human