Member Services Coordinator

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

As a Member Services Coordinator
, you’ll manage client accounts, foster strong connections, and help clients navigate their risk and capital management needs. This role is perfect for someone who thrives on collaboration, problem‑solving, and making a meaningful impact. The position is budgeted at $60k, requires working a hybrid model out of Phoenix, AZ, traveling locally up to 30% for client visits, and obtaining a P&C License sponsored by Gallagher within the first year of employment.

In this role, you’ll be the go‑to person for managing client accounts. You’ll work closely with clients to understand their needs, secure existing business, and identify opportunities for additional services. Your day‑to‑day will involve building trust, leading resources to address client challenges, and ensuring their satisfaction. You’ll also travel occasionally to meet clients and strengthen relationships.

• Build and maintain strong relationships with clients.
• Manage an assigned book of business and meet retention goals.
• Collaborate with internal teams to deliver tailored solutions.
• Identify opportunities to expand services and coverage levels.
• Provide support to Account Executives and Broker Producers.

• A bachelor’s degree and 3+ years of client coordination or claims management experience, or a high school diploma with 8+ years of relevant experience.
• Ability to acquire a valid P&C Producers license sponsored by Gallagher within the first year and willingness to travel 30-35% of the time across Arizona for client visits.
• Ability to work a hybrid model out of Phoenix, AZ – 3 days on site, 2 days WFH.
• Strong communication skills—you can explain complex issues simply and confidently.
• A knack for identifying critical issues and solving problems effectively.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get. Depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

Gallagher embraces our employees’ diverse identities, experiences and talents,…