Case Processing Manager

AGS is looking for a Case Processing Manager to work in Phoenix, AZ. To join our team of outstanding professionals, apply today!

• Direct and oversee administrative support operations for teams assisting ICE immigration officials, ensuring seamless execution of peripheral activities, records management, and document preparation.
• Manage and optimize daily workloads for a team of Case Processing Specialists, in multiple locations, to ensure the timely and accurate preparation, review, and maintenance of comprehensive case files.
• Coordinate and synchronize docket management with EOIR and USCIS; collaborate with ICE personnel, OPLA, consulates, and legal representatives to streamline hearings, removals, and detainee interview scheduling.
• Establish and enforce quality control standards for the maintenance of Alien Files (A-files) and ICE systems, ensuring 100% data integrity, accuracy, and completeness across the team.
• Audit data entry workflows and system updates to guarantee strict compliance with agency protocols, federal privacy laws, DHS policies, and federal data security requirements.
• Supervise the systematic review of administrative applications, ensuring A-files are accurately updated and docket officers are notified in a timely manner for critical law enforcement action.
• Develop and monitor case tracking logs, status reports, and management dashboards to evaluate team productivity, identify processing bottlenecks, and report high-level operational metrics to leadership.
• Oversee compliance tracking operations regarding release conditions, ensuring team members accurately identify and elevate violations for immediate reporting and action.
• Guide research and retrieval strategies for complex county, state, and federal court records and conviction documents across multiple government databases to support legal and enforcement actions.

• Direct a team of 35 specialists responsible for ICE removal documentation, flight staging logistics, and agency coordination, ensuring zero operational delays.
• Establish accountability measures and audit procedures for A-file preparation, significantly reducing documentation errors and ensuring full compliance with federal guidelines.
• Optimize departure-day logistics by managing timelines for manifests, release forms, and property receipts, resulting in consistently punctual transfer operations.
• Mitigate liability and operational risk by overseeing strict pre-removal compliance checks for legal paperwork, medication distribution, and asset management.
• Serve as the final review authority for Form I-205 departure verifications, ensuring flawless record-keeping prior to permanent file archiving.
• Streamline the case closure lifecycle, managing data system integrity and protocol adherence during the final transfer of records to the National Record Center.

• Utilize translators or advanced translation software to communicate fluently in the detainee’s native language.
• Provide other logistical and administrative support for ICE personnel as assigned.
• Provide surge support after hours, including expanded breadth and depth of tasks, as required.

• US citizen and have resided in the U.S. for the last five years.
• At least 21 years of age.
• Possess a high school diploma or equivalent (GED).
• 7+ years experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
• Pass a criminal background and consumer credit check (no criminal record and good credit). Obtain and maintain a DHS/ICE Government clearance.
• Ability to work on-site with travel 25% of the time.
• Pass all pre-employment and random drug tests.
• Exceptional writing and verbal communication skills; ability to interact effectively with a multidisciplinary team.
• Strong English language speaking, reading, and writing skills. Bilingual in the Spanish language is preferred.
• Possess strong writing skills with the ability to compose complex, detailed and comprehensive reports derived from multiple sources within strict time frames…