OCM Analyst

Job Description

Our client is replacing their current electronic invoicing/bill presentment application with a new payment processing solution. The OCM Analyst will drive awareness, capability, and adoption across key stakeholder groups, partnering with project and business leaders to ensure a smooth transition and measurable user readiness.

• Build targeted Organizational Change Management (OCM) plans that leverage multiple channels (e.g., meetings, demos, emails, FAQs) to communicate benefits, timelines, and what to expect.
• Conduct stakeholder analysis for impacted applications to determine “who” and “how many,” including key leaders and user segments.
• Assess change impacts, identify areas of resistance, and recommend mitigation strategies.
• Craft clear, effective communications and engagement materials tailored to stakeholder needs.
• Develop training resources and job aids for new functionality; coordinate with SMEs to deliver just in time learning.
• Partner with leadership to ensure alignment and visible sponsorship throughout the rollout.
• Design and execute readiness assessments and adoption pulse checks; analyze results and recommend actions.
• Collaborate with the project team to monitor adoption, surface gaps, and drive additional support/communication/training as needed.
• Support post go live hypercare with accessible channels for questions and ongoing reinforcement activities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Change Management background
• 3-5 years experience in either Change Management/light training
• Self-starter, picks up information quickly and proficiently
• High level of proficiency in core OCM activities:
  • Targeted OCM Plans – ability to participate in meetings with the core team as well as participate in meetings with stakeholder groups to develop targeted/multi-vehicle communication and engagement plans
  • Understanding stakeholders – developing a stakeholder analysis of each application to understand the “who”/how many
  • Assess Change Impacts – level of change, how to address, understand areas of resistance
  • Strong Communicator/ability to develop clear, effective communication
  • Provide guidance and expertise in resources/job aids/training
  • Ability to work with all levels of employees – understand the criticality of Leadership Alignment
  • Experience building Readiness Assessments – ensuring users are ready for the change
  • Work with the project team to gauge adoption – uncover areas of additional support/communication/training
• Training/Learning
  
  Experience:
  • Ability to develop job-aids and resources for targeted stakeholder groups on new functionality