Talking Stick Resort Amp Guest Experience Manager

Job Summary

Live Nation Entertainment is a world‑leading live entertainment company that includes Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

This is a part‑time seasonal role that follows the rhythm of the venue event schedule and requires flexibility. Workload may increase during busier times of year. In addition to event days, in‑office work is expected to support planning, reporting, and coordination efforts.

• Employee Engagement:
  Lead communication and engagement efforts through newsletters, day‑of‑show info sheets, and other tools that connect employees to the venue’s service culture.
• Employee Care:
  Curate and maintain the day‑of‑show employee experience by managing the upkeep of dedicated areas (e.g. tent, room, wall) that reduce hassles, boost morale, spotlight recognition, provide pertinent venue/show information and key repeatable messages.
• Employee Recognition:
  Administer recognition programs that celebrate small and large service wins, build a “ONE‑CREW” culture, and organize ongoing appreciation events.
• Training &
  
  Coaching:
  
  Serve as venue lead for service‑focused training. Partner with managers to deliver staff training, reinforce standards (Safety, Care, Encore, Efficiency), and ensure consistency before, during, and after events.
• Fan
  
  Experience:
  
  Design and deliver initiatives for service recovery, surprise‑and‑delight moments, and milestone celebrations (e.g., first shows). Support inclusivity by staying aware of and reinforcing programs that enhance the venue experience for all fans, including those with disabilities or sensory needs.
• Reporting & Insights:
  In partnership with the General Manager and regional leadership, lead the post‑show reporting process by capturing and analyzing guest feedback, service trends, and operational data. Leverage historical show data and performance metrics to identify patterns, anticipate needs, and inform future planning. Translate findings into actionable plans that drive continuous improvement and accountability.
• Process Management:
  Work alongside the General Manager to manage employee Care and Recognition budgets, streamline event‑day operations, and identify opportunities to remove friction points for both fans and staff—ensuring efficiency and a smooth, hospitality‑driven experience at every show.
• Collaboration & Support:
  Build regular touchpoints with venue leadership, regional Fan Services leads and join regional/national Experience Managers to learn, discuss and adopt guest‑ and employee‑focused programs.

• A natural interest in helping others and a heart for service.
• Passion for delivering engaging and memorable fan experiences.
• Ability to maintain composure and organization in an often hectic and loud environment.
• Flexibility and a one‑team mentality for all tasks.
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva.
• Familiarity with using data and feedback to improve experiences.
• Positive outlook, strong communication skills, including public speaking or meeting facilitation.
• Strong problem‑solving skills and demonstrated experience finding creative, yet viable solutions.
• 1‑3 years’ plus of work experience in a comparable role.
• Physical ability to walk, climb stairs, lift and carry equipment up to 30 lbs, using proper lifting techniques.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by…