Head of Go-to-Market Enablement

About Narvar

Narvar is scaling, and we’re seeking a senior, hands‑on GTM enablement leader to join our Revenue Operations team. In this high‑visibility role, you will architect and execute a comprehensive enablement strategy that directly fuels revenue growth and elevates GTM team performance. You will operate as a trusted advisor to Rev Ops and GTM leadership, deeply embedded with Sales, Marketing, Customer Success, Professional Services, and Support to design, build, and deliver programs that change behavior in the field and produce measurable business outcomes across the customer lifecycle.

This is a senior individual contributor role with significant influence and possible future team build. It’s ideal for a current or former Director / Head of Enablement who wants to drive impact through their own craft and the strategic deployment of AI, rather than primarily through managing a team.

• Deep Curiosity & Scrappiness: A relentless drive to understand underlying challenges, learn continuously, and find creative solutions.
• Data-Driven Diagnosis: A passion for leveraging diverse data sources, from CRM analytics and conversation intelligence (e.g., Gong) to direct field feedback, to accurately diagnose capability gaps and inform program design.
• Customer & GTM Empathy: A profound understanding of the challenges and realities faced by customer‑facing teams (Sales, CS, PS, Support) and how enablement can empower them.
• Ownership & Follow-Through: Sets clear commitments and dates, owns execution end-to-end, and surfaces pivots explicitly rather than letting work quietly slip. Comfortable being held accountable to outcomes, not just activity.
• Outcome Measurement Bias: Defines what behavior change looks like before launching a program, instruments leading indicators alongside delivery metrics, and is willing to call a program unsuccessful when the field behavior doesn’t move. Treats measurement as the closing step of every initiative, not an afterthought.
• AI‑Native Operator: Has personally deployed AI tools in a GTM context and uses AI to deepen the substance of their work, not to manufacture volume. Pushes the organization’s thinking on how AI changes GTM workflows, coaching, and measurement.
• Process Optimization & Innovation: Naturally seeks to refine processes, enhance efficiency, and explore new technologies and methodologies to elevate GTM performance.
• Influence Through Partnership: Partners closely with GTM managers and senior leaders to shape priorities, pressure-test assumptions, and drive adoption of enablement best practices through trust, credibility, and business alignment rather than formal authority.

• First 90‑180 days: Two new product launches requiring awareness by all GTM teams. In partnership with marketing, field‑facing materials will need to be built and sessions for the team. Sales + Customer Success will be primary focuses for additional mastery of new content. Additionally, reinforcement of two existing products that are expected to drive outsize revenue impact for Q2 and Q3.
  
  The focus will be on partnering closely with sales and Customer Success. Additionally, ensure that all GTM teams have access to self‑service resources + ensure we are building manager coaching frameworks and content.
• Enablement Strategy & Leadership: Develop, own, and execute the overall GTM enablement strategy and roadmap, ensuring alignment with company objectives and GTM leadership priorities.
• Strategic Program Development & Execution: Architect, design, build, and manage comprehensive enablement programs spanning onboarding, continuous learning, product/technical enablement, and sales reinforcement for all GTM roles. Directly create content and facilitate key sessions, especially for new strategic initiatives. Author content grounded in field shadowing, win/loss data, and customer conversations. AI accelerates structure and iteration, but every artifact must reflect real field insight, not generic frameworks.
• Capability Gap Analysis & Behavior Change Measurement: Proactively identify and analyze GTM team capability gaps by triangulating data from performance metrics (CRM, CS platforms),…