Operational Readiness and Optimization Manager

Position Summary

The Operational Readiness and Optimization Manager is responsible for operational preparedness and continuous improvement across laboratory-facing workflows, coordinating new product launches, workflow enhancements, and system integrations while leading the Optimization team.

• Own operational readiness for new product launches, workflow updates, custom workflow implementations, and system integrations.
• Coordinate across functional areas to ensure operational and technical preparedness.
• Create and execute readiness plans (timelines, risk assessments, mitigation strategies, go-live criteria).
• Identify/manage risks, dependencies, and constraints; drive mitigations and elevate issues.
• Lead, coach, and develop the Optimization team.
• Lead workflow analysis and continuous improvement initiatives using data-driven methods.
• Oversee SOP creation, governance, and alignment with Quality and Change Control processes.
• Deliver training tied to launches, workflow changes, and system updates.
• Evaluate and optimize operational tools and systems with IT and Operations.
• Support special projects and other duties as assigned.

• Bachelor’s degree or equivalent experience.
• Minimum 4 years in laboratory, healthcare operations, or client services.
• Demonstrated operational readiness, process improvement, and project management experience.
• Strong understanding of HIPAA and regulated healthcare environments.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).

• Experience in clinical or molecular laboratory environments.
• Experience with system implementations (LIMS, CRM, workflow tools).
• Lean, Six Sigma, or continuous improvement certifications.

• Periodic travel; occasional evenings/weekends/holidays.
• May require after-hours response to urgent issues.

Pre-employment background check, drug screening, (credit check for certain positions), and reference verification.