Operations Analyst - Public Records and Service Bureau - Vehicle Impound Unit

About This Position

Are you ready to make a difference in your community and Rise to Serve? Join us in making a positive impact to ensure safety, uphold justice, and become a proud member of the Phoenix Police Department family! We are actively seeking community-focused individuals to partner with us and apply and become an Operations Analyst for Phoenix, Arizona, the 5th largest city in the United States.

The Operations Analyst oversees logistical and regulatory functions for the Public Services and Records Bureau (PRSB) Vehicle Impound Units, including fund tracking, vendor coordination, and compliance with legal timelines. This role provides professional administrative and technical support and manages complex projects across various PRSB programs. Responsibilities include developing and implementing procedures; designing, conducting, and evaluating major work standards; and performing systems analysis across a wide range of functional areas.

Assignments are typically broad in scope, requiring interaction with multiple organizational units. The Operations Analyst conducts research using contemporary methods, analyzes operational information, and organizes and verifies data related to equipment usage, service trends, and operational efficiency. The role also produces narrative and technical reports and provides training on new and existing computer systems. While general project goals and objectives are provided, the position is given wide latitude to design, plan, and carry out analyses.

This role requires independent judgment and frequent coordination with management.

Additionally, the Operations Analyst assists with technology integration by evaluating and implementing new software solutions, writing test scripts, and conducting user acceptance testing. The role also analyzes customer related data to identify opportunities for process improvements, reduce complaints, and improve customer satisfaction.

• Pay Range: $60,028.80 to $ annually.
• Hiring Range: $60,028.80 to $84,468.80 annually.

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post‑Employment Health Plan.
• Wellness incentive up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long‑term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off: 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave eligible employees up to 480 hours (12 weeks) during a 12‑month period.
• Federal Student Loan Forgiveness program offered through Savi.

• One year of experience in functional operations, operations research, industrial engineering, or public administration.
• Bachelor's degree in industrial engineering, public administration, business administration or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists are subject to a criminal background check applicable to the department or position.
• Must meet the background standards for non‑sworn positions. Disqualification factors include the listed general factors.
• Some positions require use of personal or City vehicles on City business; applicants must be physically capable of operating the vehicles safely, possess a valid driver’s license, and have an acceptable driving record.
• Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

• Professional‑level project management experience.
• Experience in asset or financial management.
• Experience auditing business operations and providing solutions for quality assurance.
• Experience in testing management and testing methodology.
• Experience in data mining and analysis.
• Experience in process map and flow chart creation.
• Experience with call center systems and call center system management.

• Ability to conduct…